[Resolved]  Reliance Broadband — Pathetic Broadband connection

Have taken Reliance Broadban connection in Diwali offer where Installation charges are refunded ( waived Off ) and you get a PC protect free Pamplet states " Other companies charge you extra". Considering the same i had taken the connection however realised that Engineer failed to install PC protect . I tried calling Reliance customer service for Literally 2 months and spent 5 hours on one call without any help from call centre advisors . I was initially told that my bill will be waived off till the matter is resolved and finally one engineer visited and stated I need to format my laptop , I did the same but still was not able to connect PC protect . At the same time whien asked for bill waiver after numerous call some odd 200 rs out 499 was waived off and when asked for refund of my installation charges they stated it will be adjusted in my next bill .. I anyways was not able to use the service and was annoyed as I wanted the money back in My account as considering the kind of cust service ettiquites these people had ( keeping on hold for 1/2 an hour ) was worried if i give disconnection request will never get the same back .. I am still following up for my money Infact today I was on hold for 40 mins[protected] which is suppose to be a toll free number and got charged for the same and the supervisor did not turn up .. following is the reply to my mails that I get .... IMPORTANT CHECK THE STATEMENT NEXT TO TOLL FREE

Dear Customer,



We regret the inconvenience caused.

With reference to your email regarding "Cancellation of Service", please note that we have taken up your issue to the concerned department who will look into this matter. They will contact you on this subject at the earliest.


Looking forward to serve you in the future.



Yours sincerely,



Ganesh Patil

Broadband Customer Care

Reliance Communications.



For additional product and service related information, you may contact us through any of the following means:

· Phone:[protected] from any phone (Toll free) or,

· [protected] from any phone.

· Email: [protected]@relianceada.com

· Website: www.rcom.co.in

You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp



You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.







-----Original Message-----
From: payal airen ([protected]@yahoo.com)
Date: Sunday, January 03, 2010 08:59 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: RCOM Service Termination Letter



Hello

Its Pathetic service which I dont think apologise is sufficient , As you have agreed that I did not recieved expected services from You , As promised by you on the telephone Conversation I should be entitled to recieve my 500 Rs ( installation Charges ) until which i will not handover any eqipment to your agents .I am not entitled to pay any bill as well .. I have no clue without my information how this service could be terminated.

Kindly do the needful first and then come and take the equipment from me

regards
Payal Airen
[protected]


[protected][protected][protected][protected]
From: "[protected]@relianceada.com" <[protected]@relianceada.com>
To: [protected]@YAHOO.COM
Sent: Sat, January 2, 2010 12:23:18 AM
Subject: RCOM Service Termination Letter

Dear Customer,

We acknowledge receipt of your request for termination of the service. We apologise for not meeting your expectation this time for the services provided by us.

As requested, termination process is initiated for the subscriber ID [protected]. Kindly note the rental of your service will be stopped from 26/12/2009. Our representative will be visiting you for the collection of the equipment installed by RCOM at your premises for running the services. Please handover the equipment to him.

Kindly also note in the event of non return of this equipment, you will be charged 1250 in the final bill which will be sent to you after collection of this equipment. Any unbilled usage will also be charged in this bill towards full and final settlement.

The collection of the equipment may take 3-5 days depending on your availability.

You may contact us at[protected]toll free) or write to us at [protected]@relianceada.com for any clarification.

Regards,

Yours truly,

Reliance Customer Care