Reliance Broadband — Charging bill though I have disconnected

Address:

Karnataka

Hello,

If you see below in this mail starting from 05/19/12, i was charged 2 months rent which is anyways besides the initial 500 Rs deposit. From then on the broadband rent was to be aid in advance for the coming month. What i don't understand is why was I billed RS 1025.84 on 05/19/12 though I had disconnected the service in early May. Rather than explaining the charges you are just telling me that the levied charges are correct.

And it is Reliance fault if they don't meet the service requirement. I have asked for termination and I if they delay it for a month then its not my problem. Please resolve this from your end or else I will file a case in the consumer court.

I am tired of the trouble Reliance is giving me with this termination.

And please review appropriately before replying to me. i don't want a response saying the bill is correct. Also if needed I will escalate this issue.

ATTACHED BILLS:

04/25/11 Payment 0 550 0
05/19/11 Invoice 550.4 0 550.4
05/30/11 Payment 0 550 0.4
06/19/11 Invoice 629.78 0 630.18
06/30/11 Payment 0 630 0.18
07/19/11 Invoice 1281.13 0 1281.31
07/25/11 Adjustment 0 274.5 1006.81
07/25/11 Adjustment 0 27.45 979.36
07/25/11 Adjustment 0 0.55 978.81
07/25/11 Adjustment 0 0.27 978.54
07/29/11 Payment 0 980 -1.46
08/19/11 Invoice 641.95 0 640.49
08/29/11 Payment 0 641 -0.51
09/19/11 Invoice 736.81 0 736.3
10/06/11 Payment 0 737 -0.7
10/19/11 Invoice 648.57 0 647.87
11/07/11 Payment 0 648 -0.13
11/19/11 Invoice 632.57 0 632.44
12/07/11 Payment 0 633 -0.56
12/19/11 Invoice 635.33 0 634.77
01/04/12 Payment 0 635 -0.23
01/19/12 Invoice 613.83 0 613.6
02/07/12 Payment 0 614 -0.4
02/19/12 Invoice 611.07 0 610.67
03/08/12 Payment 0 611 -0.33
03/19/12 Invoice 623.75 0 623.42
04/08/12 Payment 0 623.42 0
04/19/12 Invoice 619.1 0 619.1
05/07/12 Payment 0 619 0.1
05/19/12 Invoice 1025.84 0 1025.94
06/19/12 Invoice 754.31 0 1780.25
07/19/12 Invoice -775.06 0 1005.19

ATTACHED EMAIL OF TERMINATION: Please go through the mail chain.

Sir / Madam,

In continuation to earlier communications we hereby bring to your kind notice again, that you have not replayed or appear in Lokadalath Court , District Registrar ,1st Floor,New Court Mayo Hall ,Residency Road, Bangalore 560001 , This is the final reminder for you to get settle your issue failing which we are proceeding towards filing a civil case against you . Your case details:
ACCOUNT NUMBER:[protected]
NAME:MR AJAY PREETHAM BARBOZA
AMOUNT: 1005.[protected]
CASE NUMBER:UM/OSC/OCT/1114
NOTICE NUMBER:262413/2013


For further details call : 080 – 42103136 or 80 – 40342435

Mr. Vinay or Miss Deepika

From: Ajay . P . Barboza <[protected]@yahoo.co.in>
To: [protected]@relianceada.com
Sent: Wednesday, 6 June 2012 11:51 PM
Subject: Re: RCOM Service Termination Letter

Dear Sir/Mam,

I had asked to terminate the Reliance connection. But I have received the Bill for this month. Please disconnect the Broadband connection. My landline number is [protected] and customer id is[protected]. Also please waive off the Bill and the equipment can be collected from my address.

Regards,
Ajay Barboza

--- On Sun, 20/5/12, RCOMBB.[protected]@relianceada.com <RCOMBB.[protected]@relianceada.com> wrote:

From: RCOMBB.[protected]@relianceada.com <RCOMBB.[protected]@relianceada.com>
Subject: RCOM Service Termination Letter
To: [protected]@yahoo.co.in
Date: Sunday, 20 May, 2012, 12:54 AM

Dear Customer,

We acknowledge receipt of your request for termination of the service. We apologise for not meeting your expectation this time for the services provided by us.

As requested, termination process is initiated for the subscriber ID [protected]. Kindly note the rental of your service will be stopped from 10/05/2012. Our representative will be visiting you for the collection of the equipment installed by RCOM at your premises for running the services. Please handover the equipment to him.

Kindly also note in the event of non return of this equipment, you will be charged 1250 in the final bill which will be sent to you after collection of this equipment. Any unbilled usage will also be charged in this bill towards full and final settlement.

The collection of the equipment may take 7-10 days depending on your availability.

You may contact us at[protected]toll free) or write to us at [protected]@relianceada.com for any clarification.

Regards,

Yours truly,

Reliance Customer Care
[protected][protected][protected]

From: "[protected]@relianceada.com" <[protected]@relianceada.com>
To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Sent: Friday, 22 March 2013 12:40 PM
Subject: 'Reliance=[protected]' reference to service request Id[protected]

Dear Customer,

The billing complaint registered vide service request Id[protected], is resolved and termination request was provisioned within the given time frame, no waiver is applicable for delay in termination.

No charges has been levied in bill after service termination and you are been charged properly.

Assuring for our best services always.

Thank you for choosing Reliance.

Best regards,

Saiprasad Gharat
Officer - Customer Care
Reliance Communications Ltd.

For additional product and service related information, you may contact us via any of the following means:
Phone:[protected] from any phone (Toll free) or[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in
You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp
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