[Resolved]  Reliance Broadband Connection — Always meddling with the connection giving reason that address verification not done.

Address:

Bangalore, Karnataka

I am completely dissatisfied with the poor reliance broadband service .After we had bought the service all of a sudden our connection was at first disrupted. When we went to them they say that address verification is not complete just because they lost the documents we gave them .After we give them the documents afresh for some days the connection was up. Recently we noticed that the high speed is changed to 1X when we are paying for 3X .Reliance only speaks high of its service when ultimately it is useless.When we call them and ask at the customer care we are told that the address verification is not done so the speed has been changed to 1X and that we are now required to go back to the reliance office with the documents. What kind of service is this??? Address verification is not the customers headache. It is reliance responsibility to do the verification first and then provide the customer with the connection. They do have an acknowledgement receipt stating that they have received the documents. How many times are we required to give them the documents.For having lost the documents it is reliance responsibility to call us and send someone at their end to collect the douments. We are not deemed to be running around behind the reliance guys. Just because we have taken your service doesn't mean you guys can always keep meddling with the service telling us your stupid reasons .If my connection is not restored to 3X speed by today I am not going to keep quite I will see to it that I take serious action about it .As the reliance guys are telling us to go back with the documents to the reliance office we are not fools to be doing it every time. See to it that the high speed is restored to 3x by today or else the consequences will be worst.