[Resolved]  Reliance Broadband Connection — Excess charge cheat

Address:

Tirunelveli, Tamil Nadu

Actually I am using Broadband connection from Aug,2010 onwards. When I left to Germany by Feb,
I asked for the Safe custody from Reliance Netconnect. I send mail I had personnally called and explained keep the safe custody, I am out of the country. But they had kept in the normal mode only. So when I came back from Germany by Mar end, I needed the Internet connection urgently. They had charged the full amount 827 Rs/- from Feb 7, 2011 to Mar 6, 2011 which I have not even used a min of Internet. They had not done the safe custody. So I called them. At that time, they said, they will consider and give waiver in the later time.

Now previous month, one girl with unemployment utilised my modem for applying jobs and it had exceeded the usual 2GB limit. They charged me 400Rs/- Extra. I had kept on asking them to do the waiver by considering the promise they made (Pavithra is the customer care attended the call) . But they keep saying that they had done correctly and they are not interested to waiver. This 400 Rs/- needs to be credited back to my acct or the waiver which is promised for the Feb 7th , to Mar 6th safe custody period needs to be given to me.