[Resolved]  Reliance Broadband Connection — No support for internet complaints

Address:

Ghaziabad, Uttar Pradesh

Hi,

My Reliance Broadband user ID is[protected] and Customer Account number is[protected]. I did a complain regarding internet connectivity issue on April 9th. An executive visited to my home on April 16th (after one week of complain). He changed the Modem and asked Rs 100/- from my wife. He said that if we take it from reliance, reliance will charge 500/- for the same. He did not rectified the network issue and closed the complain without informing me. When it came to my notice, I lodged a complain in Customer care against him(Complain number:[protected], Name: V. K. Prasad, Mobile number of his Sr. Manager: [protected]) and again re-opened my complai of network connection.

Ideally one should have contacted me atleast once in 24 hr but now no body is visiting nor resolving my issue even after 72hrs of new complain.

Hence the issue is pendine since April 9th and I am not able to access internet. When I gave repetative calls to customer care they are saying that the issue is being investigated and somebody will contact me soon however they hesitate to even forward the call to their technical department. I have open another IVR call but it was agin of no use as nobody even bothered to look into that.

Being tired with such pathetic support, I requested to terminate the service but even that request was denied and closed without termination of the service and without informing me. Customer care says that my bill will still be generated as usual as the request has been already closed.