[Resolved]  Reliance Broadband — deficiency in service

Address:

Chennai, Tamil Nadu

i sent following complaints by email to reliance on various dates. no reply so far

Subject: Fw: broadband unavailable in chennai
From: "ramakrishnan nair"<[protected]@rediffmail.com> Fri, 29 Jun '12 2:39p
To: "broadband "<[protected]@relianceada.com>
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on 28/6 again broadband and telephone were not available in the evening.
On 29/6 broadband was not available from morning until 2 PM. altogether
service is going out of order atleast 4/5 hours daily. this is not a good situation
ramakrishnan
2.35 PM 29.6.12




From: "ramakrishnan nair"<[protected]@rediffmail.com>
Sent: Thu, 28 Jun 2012 12:42:30
To: "broadband "<[protected]@relianceada.com>
Subject: Fw: broadband unavailable in chennai
Today again ((28/6/12) internet and telephone services were not available until 10 AM. such outages
have become quite often recently. this is very disturbing.
ramakrishnan
1240 hrs 28/6/12




From: "ramakrishnan nair"<[protected]@rediffmail.com>
Sent: Wed, 27 Jun 2012 18:39:21
To: "broadband "<[protected]@relianceada.com>
Subject: Fw: broadband unavailable in chennai
Again, internet as well as telephone was down until 6 PM today (27/6) when complained on phone the 'customer service executive' said this is because of 'upgrade' and refused to allot a complaint number. people refuse to believe this explanation as they don't find any advantage of 'upgrade', already service was not available for 8 days in this month from 5th to 12th giving inconvenience to customers.
ramakrishnan
[protected] hrs



From: "ramakrishnan nair"<[protected]@rediffmail.com>
Sent: Sat, 16 Jun 2012 12:56:43
To: "broadband "<[protected]@relianceada.com>
Subject: broadband unavailable in chennai
Subscription ID:[protected]/Tel:30226255
I am residing in Annanagar West, Chennai and have taken a Reliance Broadband connection with above ID.
This service is ‘unavailable’ for the sixth day today. It went off around noon on Tuesday, i.e. 5th June 2012. Following are some of the recorded complaints:
(1) [protected] at 3 PM on 8/6/12 (2) [protected] at 9.35 AM on 9/6/[protected] at 7.30 AM on 10/6/12
There are many calls which are not recorded as customer care refused to allot complaint number. Even at 3.30 PM on 10/6/12 they refused to take a complaint. Even on 9/6/12 evening the ‘customer care executive’ refused to give a complaint number. Again on 10/6/12 and at 9AM on 11/6/12 ‘customer care’ executive refused to record a complaint and allot a number.
On 8/6/12 a target time was fixed at 10.30 PM which was not met. Again on the morning of 11/6/12 the time set was 4.45 PM which also passed without any result. Telephone also did not work during the period 5/6/12-12.6.12.
Customer Care says this disruption is due to ‘upgradation of service’ while the local technicians say ‘server is down’ and/or ‘cable is cut by road repair people’. Whatever be true, a delay of 7 days is unacceptable by subscribers. Whatever be the truth reasons advanced for such long delays for ‘upgrade’ and/or ‘repairs’ seems to be suspect. What is the need for such an ‘upgrade’ giving subscribers so much inconvenience?
Finally the fault was rectified at 9 PM on 12.06.12. On 13.6.12 there was connection problems in the morning. The PC connects to reliance website but other sites were not available. Normal service is available from 14.6.12.
This is the second time in last two months that Reliance Broadband was not available for more than 36 hours. But this one from 5-12 June is the longest ‘outage’ in the recent times. Even before the service used to become ‘unavailable’ for a few minutes to less than one hour but I did not complain about it.
It appears Reliance is employing incompetent people. Subscribers suspect that the real problem was not ‘cable cut/upgrade’ but something else which the company does not want to disclose.
I request Reliance to give rebate in rental for 8 days from 5th to 12th June 2012 during which period the internet service + telephone was completely ‘faulty’.
S. Ramakrishnan
16.06.2012