[Resolved]  Reliance Broadband — Pending connection

Address:

East Delhi, Delhi

I am waiting for the connection from the last 3 months. I have given serval complains and even escalated to the nodal officer, however there is no resolution. The check I deposited while requesting the connection is already been debited, However there is no service. Here is what I wrote to the customer care 2 weeks back.

My name is Manoj and after following up with customer care and nodal officer, I finally decided to write this mail as my last option.


I have applied for the Reliance broadband cum land line combo option on 28th Dec 2010 with the promise that I will get the connection in a week time.. The address verification is done on time, however the connection is not given. I have given 6 complains and many follow ups with the executive, finally I got a mail on 14th Feb that my request has been accepted and I will be given the connection in next 7 days. Again no connection has been given. I again given 2 complains and talked to the nodal office and got promise that things will be sorted out soon. Now its more then 2 weeks to this mail and there is no communication from the reliance side. Last week I got my first bill mentioning that 500 Rs is been credited to my account.


The executive who came with the application has stopped picking up my phone while the customer service keep giving promises that the problem will be resolved in next 2 working days. Here are the details.



Application form no : [protected]

Executive no : [protected]

Address : MR MANOJ SARDANA

FLAT BEARING NO-B-36 ON 2ND FLOOR ALLAHABAD BANK

SOCIETY MAYUR KUNJ

DELHI - 110096
Contact Number : [protected]



Bill details :

Customer A/c Number :[protected]

Bill Date :[protected]

Bill No. :[protected]

Billing Account No. : [protected]
Number of Services : 0



Nodal Officers details

Name : kishan kumar
Number : [protected]


I request you to either provide me the connection as soon as possible or return me the 500 Rs which is been given along with the application form. Failing to do so, I will be forced to put a complain in the consumer court.


Thanks
Manoj
[protected]


This mail is been followed up so many times but there was no resolution. Now 3 days back, I requested for refund the amount and they just stopped responding to the mail even.