[Resolved] Reliance Broadband — Generating unwanted bills

manojdec1980

Address:

Hyderabad, Andhra Pradesh

Hello Sir,
I am using a Reliance broadband internet connection from past 3+ years and raised a request for termination on 09-March-2013. I received acknowledgement on 19-Mar-2013 saying - "We acknowledge receipt of your request for termination of the service. We apologise for not meeting your expectation this time for the services provided by us.As requested, termination process is initiated for the subscriber ID[protected]. Kindly note the rental of your service will be stopped from 11/03/2013". Reliance has actually terminated service as per records on 20-Mar-2013. My billing period is from 19th(current month) to 18th(next month) and it needs to be paid in advance as prepaid. I have already paid rent till 18-Mar-2013. Now, reliance has generated bill for 19-Mar-2013 to 18-Apr-2013 for amount Rs.1012.93 and sending SMS everyday asking me to pay the bill. When I called reliance customer care and explained the issue, they told that I need to pay the bill for only 1 day (19-Mar-2013) which will be sent to me on prorated basis as part of settlement. As the bill got generated 1 day before the termination date, I should discard or ignore the bill as per explanation given to me by Reliance customer care. The interaction ID:[protected] has voice details which I had with Reliance team. I have handed over the equipment to Reliance as well. Its really part of harassment by Reliance asking me to pay the bill by sending SMS everyday.
Complaint IDs: [protected],[protected],[protected],[protected],[protected],[protected]
Few things:
1) Why should I pay the bill for 19-Mar-2013 (1 day) too, as I have the confirmation email from Reliance that my rental is stopped from "11/03/2013".
2) If I agree to pay the bill for 19-Mar-2013 (1 day) too, why Reliance is NOT sending the prorated bill, instead billing team is sending SMS that bill cannot be waived off.
Kindly help.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

shinoj kumar p p

from Bengaluru, Karnataka

Reliance Broadband — un wanted bill

my plan is flat 750.ie unlimited 750.
in Dec.2008 (during the Dec. billing perid)i got the connectivity only 2 days.After complainig somany times they came here and rectifide the problems. (Two times in one month).but for that month i got full bill, without any reduction.after complainig they have reduced only 150 rupees in the next bill.ie for 2 days connectivity i had to pay 650 rupees which is un bearale for me.

karee29

from Kolkata, West Bengal

Reliance Broadband — Unwanted Bills

We had surrender our Reliance Connection on 4th April but from your side we are recieving unwanted bills.my bill account no is-[protected].

sh4hn4w4z

from Hyderabad, Telangana

Reliance Broadband — Invalid bill generation after cancellation of Service

My reliance broadband connection of 600Kbps was out of service from 25th August 2011. I logged a complaint through their customer care on 27th August 2011.They were not able to fixed the issue for around one and half month. After this period the local service man calls me up and says they cannot continue the service as they have shifted the EDB to another building and my building was inaccessible from there.So I called up customer care and logged a request for termination of service.[protected], this is the reference number for the cancellation request. And[protected] and[protected] are the reference number for the cancellation confirmation.I don't remember the dates, probably in the month of September or October. There was a due of 18 INR, which I cleared during cancelation.And now for the month of october they have generated a bill of five hundred something. Even though everything related to Reliance Broadband(Modem, Phone, cables) is cleared from my house in that month(I don't have a Reliance Broadband connection from 27th of August).

My connection details are:

User ID:[protected]
Name : Shahnawaz Ahmed
Hyderabad

My mobile number : [protected]

manojdec1980

RCOM Service Termination Letter:
Dear Customer,

We acknowledge receipt of your request for termination of the service. We apologise for not meeting your expectation this time for the services provided by us.

As requested, termination process is initiated for the subscriber ID[protected]. Kindly note the rental of your service will be stopped from 11/03/2013. Our representative will be visiting you for the collection of the equipment installed by RCOM at your premises for running the services. Please handover the equipment to him.

Kindly also note in the event of non return of this equipment, you will be charged 1500 in the final bill which will be sent to you after collection of this equipment. Any unbilled usage will also be charged in this bill towards full and final settlement.

The collection of the equipment may take 7-10 days depending on your availability.

You may contact us at[protected]toll free) or write to us at [protected]@relianceada.com for any clarification.

Regards,

Yours truly,

Reliance Customer Care

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care