Reliance Broadband — Harrashment of customers from Reliance Broadband

Address:

Howrah, West Bengal

I am a customer of reliance broadband services(UID[protected]. I have raised a complain regarding Internet not working on 18/06/2013(Req. ID[protected]. But, even today(25/06/2013) they are telling me work in progress(officially). On very first day on 18/06/2013, I have came to know that, the local joint box(through which the Internet connection is distributing) got damaged and needs to be replaced. Even I, as a outsider of the reliance network came to know that the box has not came (from Banglore to ballygaunge) even today. But, I dont know how much irresponsible and unconscious reliance is to its customers, so that the box is not replaced yet. And, I am the customer who is suffering the problem and end of the month they will send me the bill with a due date and If I am not able to pay the money within due date I have to give late fee. I want to know, what about this delay which is doing reliance with me. Who will pay for this loss(my earning is from Internet), harassment?

- Above all no one is able to tell me when the problem will resolve(Though officially they assured me 24 hours will be sufficient to them to resolve the problem). Already 7 days has been passed out from the date of raising the request. I will simply terminate my connection if the problem is not resolved today itself. There are so many companies are waiting for giving the broadband connections.

Thanking you,
Prasun Banerjee
[protected]