Reliance Broadband — Harrassment over bill payment

Reliance Broadband — Harrassment | forcefully billing

Hi
I made a disconnection request of reliance broadband service to the reliance customer support through email on 6th may 2009 against which I received the reference number as well in reply of email. I have the copies of those emails as well. After that too many calls from reliance department I received that why should I wanted a disconnection to which I said that it’s my wish & please disconnect it as I have stopped the usage as well & kindly refund my security. The executive said fine & disconnected the call. After that around in july 2009 I received calls again from the reliance that I need to pay Rs 450 only & they will send their guy to pick the wireless device of reliance. The executive came & taken Rs 450/- & issued me the receipt against it but did not take along the device as he was not giving me any slip against it. Reliance executive told me on the phone on my cell that another executive will come & collect the wireless device & give me the slip but since then no executive came. In the meanwhile reliance dept kept on sending the broadband bills. Now today a courier guy came to my house in my/my family’s absence when our premises are locked & told my neighbor that he has the legal letter from some lawyer of reliance dept i.e. chamber no 246 Patiala house courts new delhi & according to it I should go & meet them & pay thousands of rupees else they will send the recovery guys. This is an harassment limit by the reliance broadband. Please suggest me that what should I do now as I want to fight against this torture.

ThanKs & Regards
Deepak Verma

I had written this mail to kindly inform you that I have bean always cheated by your executives. Sir I had purchased An Broad band service of your company. Even after canceling the connection on a phone call, The bill had continued to come at my address. After every payment of that bill The executive used to tell that now no bill will be sent. I had made my last payment on 23rd January 2010 of account [protected] in the name of Ankit Parmar, my receipt no. is 119010. And I was being told that now there will be no payment remaining of your. I have also deposited all my instruments. on 23rd. But today on 1st April 2010 I had a call from a lawyer his contact no is [protected] that reliance had filed a case on me. And being asked to pay Rs 2452. Why sir is this your way for exploiting people. Why should we pay this and if we talk to your executive after paying the amount they always say that now there will be no payment in future. If This continues I will prefere to go at Grahak Suraksha and prefer to case there. Every time i have been cheated and sir I have been transferred In a Village I am not at Ahmadabad. I am facing a lot of problem for this. so I will be happy if you are helpful to me and give me positive response. We have not such an family income to bare this unwanted and cheated billings. Now sir I am tired of this and if any thing happens in future or I have been cheated I will Contact Grahak Suraksha kendra. Sorry to say but its a limit Of your company.

" ""Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,


RCOMcare""
"

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCom care