Reliance Broadband Internet — Harrasment from reliance

Address:

Delhi

Hello Sir/Madam,

This is to bring into your notice that my reliance Internet Broadband connection was terminated on18th march 2011 last year due to frequent disconnection of services.
I have filed a complaint to terminate the service on 21thMarch 2011 against the service request no #[protected].On 28th March 2011 against the request no #[protected] I asked for waiver as I did not use the internet the whole month. Since 18th Of March 2011 my service was completely disconnected. But again I have received a bill of RS 277.17 in the month of April.
I Called customer care on 4th April and asked for waiver because the internet service was terminated confirmed by the executive. But again every month they started sending me bill with some added amount and late fees included, Every month I have called Customer care and asked them to check and close the case but no action taken. I visited different web world across the city. Sec18 Noida and sec-4 Noida but no help.
Finally I end up calling customer care again and asked for help on 12th June 2011 against the complain no#[protected] and every time I also raised the request to collect the instrument against request no#[protected] and they satisfy me by saying that don’t worry we would take care of it and when I asked them why I am still receiving these bills if the connection is terminated long time back they said it’s a system error just ignore it.
I again called and had a word with customer care supervisor Suresh on 27th June 2011 and he also said just ignore the bills you need not to pay anything.
The last bill I have received is on August 2011 of amount RS. 3908.14 and after that there was no communication received from reliance. I have ignored the bill as suggested by customer care executives no of times.
Now on 9th march 2012 I received a call from a mobile no person’s name Shankar Rajput he said he is an advocate from Mumbai and we need to pay 4000 Rs against the Reliance Broadband Bill else we will be punished for 6months jail or 50000 Rs cash. Since that date have been receiving multiple calls from this person and different others who are constantly using abusing language and harassing me and my family about the payment.

I am a working women and staying alone in Delhi. It’s difficult to deal with such things and it’s not at all expectable as an consumer to get these kind of responses beside all my efforts to solve this issue before.

Request your kind and quick action in this regard.