Reliance Broadband — Interpreter Services

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,


RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

HI, I am using Reliance Broadband last around 4 months but unfortunately last 7 days i am suffering interrupted connectivity problem.

I can connect to reliance broadband site, that's it and i am not able to access any other site.

I had made so many calls to customer care, but no positive response found from reliance end. The are simply telling lies that after 11.00 PM it will work, and 12.AM it will work. They are keep on postponing the issue. But not solving the issue.

They are only follow-up for payments only but nobody interested to resolve the problem.

Now almost 7 days has been gone with fallow up and I am very frustrated. Request you to please do the needful to resolve the issue.
with best regards

Prema Vardhan

This is the exact same problem that i had been facing as well. Your services at the customer and local technical side are very disappointing. As a paying customer, We require some sort of respect and decorum when we place a complaint. Twice i had placed a complaint regarding my internet being interrupted and it took a total of 11 days for both complaints totally to get resolved. And i as well as you at reliance if you are reading this are aware that you had assured me a period of 24hrs for a complaint to get resolved. Please take care in taking care of your customers. Now today being the 5th of march 2013 had lodged a complaint about the slowness of my broadband internet yesterday . its passed 24hrs and your customer service executive a Mr.Rahul had also acknowledged that to me. Now why isn't my connection fixed?? also i am subscribed to a 4mbps plan worth 1099 + taxes every month. I am paying for 4 mbps speed but i not getting it and you ask me to pay that amount?? i will pay as it is my duty but i don't understand the logic being asked to pay for a service that i am not being able to use without interruption. If it was any fault from my side i would understand. When it is the fault from the service providers side then it just gets ridiculous. So please get your affairs in order. You are a multi million rupee company and at least show the services of such a company. Myself being a businessman, the internet is invaluable to me, and when i cant use it becausue of no fault of my own then it tends to get out of hand if you can understand my feelings.