[Resolved]  Reliance Broadband — Cheating !!!

Address:

Mumbai City, Maharashtra

Customer ID :[protected]
In my previous entry, I had mentioned the kind of cheating that was done to me by relaince. Also i mentioned the reasons of disconnecting my account. I had asked for a waiver as I was charged for so many days that I didn't even use the connection.I repeatedly had email conversation & Mr Sanjay & also his senior had called at different times wherein they agreed for the waiver. They also told me that they are giving me waiver & i dont need to pay the bill. I told them that I want to terminate the account as am fed up of the service. They agreed. When the billing section called, I mentioned this to them & asked them, to contact Mr Sanjay & his senior who had called. Thereafter I didn't receive any call from the billing department. They terminated my account & also I submitted the modem given by them. The guy who took the modem told me that you would get your modem deposited amount within few days of when he submits the modem to the company.
As I didn't get any further call regarding the refund, I called the customer care today at around 9:30am. He started arguing. When I asked him to check the details of my account & the installation amount, etc, this person had no details. He was just speaking in the air. And to top it, he started telling me that your amount approx Rs 1400 is showing due. I explained him about the waiver, Mr Sanjay etc. He started further arguing. He was extremely rude, impolite and indecent. In the end I had to disconnect my call.

My due amount is yet showed in their system wherein their committments & what they spoke with me was entirely different.

I have heard from few people that Reliance is a Gunda company & that they have a different "Vasooli people" who they hire to take money from the people. They say something else & do something else. Am really fed up & don't know who to trust!!!!