[Resolved]  Reliance Broadband Netconnect — INFLATION , OVERCHARGING , NO PROPER RESPONSE , NEGLIGENCE

Respected sir/ Madam,
With due respect i would like to inform you that i Dr. Vaibhav Chachra had taken Reliance broadband netconnect on 8th of may, No.[protected] by the name of my grand mother ( Mrs. Harnam Kaur Dhingra,
I would like to bring to your due notice that there HAS BEEN A SERIOUS DISCREPANCE IN THE FIRST BILLING ISSUE AND NOW THE SECOND BILLING..!, i haD recieved a bill of 773.59 my grieviances towards your company are as follows:
1) I recieved an email from your customer care on May the 24th stating " Dear Customer,
With reference to your Reliance Mobile number [protected] for Account No [protected], we have observed that your account usage this month is high.
We would like to bring to your notice that if your usage exceeds your credit limit, your service will be temporarily discontinued " wheras the bill was only of 773.59 at "that time and it was emailed to me around 1100.
2) After recieving the full paper bill details i find a daytime usage of 15:52 (hh:mm) for which i was charged 476.00 rupees.The total billing amount changes to 773.59..! After complaining the same complaint nos.[protected]improper billing) and[protected]unable to access to reset pasword) i recieved a reply email only for complaint no.[protected]unable to access to reset pasword) alongside recieved my billing details as well i.e. downloaded data and afternoon usage (copy attached) my doubts:
a) Kindly have a look at the copy of my afternoon usage which shows the data card has been used in the month of april when it was not even purchased by me. The huge usage of roughly 16 hours in afternoon for which an additional bill of 476 rupees. regarding the same you are asking me TO PAY FOR IT..!
b) On calling the reliance toll free customer care department 10:35 pm they state "Kindly call tommorow as the computer or some network problem is there.
3) There was THIRD DISCREPANCY on the FIRST BILL, finally got rectified after me visiting the Reliance Barakhamba office.
5)The time and the resorces wasted by me for such a petty issue, the mental stress caused how can you bring it back..? and again me calling you back tommorow afternoon.
6) Now another similar episodes / complaints / issues like this near future...!!
7) i recieve this month's bill of 766 rupees where the afternoon usage as suggested by them is is 6 hr 33 min... wheras after calculating the minor details which is accesible online and from a request sent to the customer care i calculate the usage to br 33min 41seconds...
8)So again a new discrepancy, informed Service Request ID[protected], emailed there still has not been a response from the customer care or email sent to me.
9)On calling the customer care today i find the MATTER HAD ALREADY BEEN CLOSED WITHOUT PRIOR INFORMATION.!
i THINK IT IS HIGHLY UNETHICAL, UNMANNERLY, NEGLIGENCE AND THEY SHOULD BE PENALIZED SEVERLY.
Kindly think over the same,
With Warm Regards,
Dr. Vaibhav Chachra,
+91-[protected],
28, 152-153, West Patel Nagar,
New Delhi-110008.