Reliance Broadband Netconnect — Reliance Broadband NetConnect Bill Payment - Money Vanished!

Janardhan

from Bengaluru, Karnataka

Address:

Karnataka

I paid my bill via IVR/Credit-Card, but now these thieves are saying they did not receive the money!! Although it is already deducted from my credit card!!

I also gave them Transaction Id that Reliance IVR itself generated, but they say they can't use that to track payment. If so, what is the use of it!! THEY DON'T TRUST THEIR OWN TRANSACTION ID!!!

They want my credit card statement as proof!! This is unheard of.
Are these guys thieves or what??????

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Comments

Bhooshan

from Bengaluru, Karnataka

Apart from being , these guys are also THIEVES.

I paid my monthly bill by credit card over IVR. Apparently this was a new mode of payment they started.

Although money was debited from my credit card, Reliance Claims they did not receive the money, and wanted proof.

I gave them the Transaction Id, that was generated by Reliance’s own IVR system – but they refused to accept, saying they want my credit card statement sent to them. WT[censored]

When i explained that credit card statements come only end of month, they said they cannot do anything.

The issue is still hanging.

I CAN’T BELIEVE THEY DO NOT TRUST THEIR OWN TRANSACTION ID!!!

Bharat Prajapati

from Mumbai, Maharashtra

Reliance Broadband service is not good... they dont have any system...

Keshav

from Chennai, Tamil Nadu

Hello

What you can do is call your credit card company and ask them to provide you a POT that is proof of transaction.

This you can give to Reliance, hope it would help/

Thanks

Keshav baggadhar
Consumer Complaints
India