[Resolved] Reliance Broadband — Huge discrepancy in Bill

sourabh papneja

from Delhi, Delhi

Address:

North Delhi, Delhi

Hi

I am sourabh papneja using broadband service of reliance from last 1 and half years. My user id is[protected]. From last 1 and half year my bill is coming of rs 1350 approx but suddenly today i receieved one call at 12 pm that my unbilled usage is of rs 13000/- they told me to get clear same from customer care. But when i called on customer care at 2 pm, i spoke to Bhushan, he give me another shock that unbilled usage is of rs 190364.95/- when i told them that there is some discrepency in this amount they said that they will log complaint only after generation of bill. And when i ask to give him number of any head he gave me number of mr. manmohan[protected] Netal Head, but as i was assuming no body picks up the phone. i cant want till generation of bill as there is very huge discrepency in this bill.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Kshitij

from Indore, Madhya Pradesh

Reliance Broadband — Billing discrepencies

I have a combo plan with unlimited broadband access for 6 months. I had paid the the whole amount in advance. The combo plan means you will get a landline connection free. But as i did not had much usage, i chose do discontinue the landline connection(as i was supposed to pay the minimum tax on it). Now the story starts. I made a request to disconnect and if was done within a week
To my upmost surprise though.... i was billed for the next month without the phone connection. I made repeated complains to correct the bill and send me asap. Now its more than 3 months and the bill still remains incorrect with ADDITIONAL DELAY FINES!!! Today my broadband connection was discontinued saying i have pending bills. To add to my surprise .... i have been charged Rs . 1250 for the Phone Instrument. I guess they are suppose to come at my place and collect it! Finally i was forced to pay the incorrect amount to make my internet connection working. God knows whn and how would that amount be corrected. Can anyone help me to take legal actions if possible! I am totally annoyed with the whole thing.

Thanx
Regards,
Kshitij

pmadaan

from Delhi, Delhi

Id :[protected] We had notified to Reliance broadband about the genuine problem that we were facing with respect to account being misused, which was overlooked by them and the bill of hyped amount was sent to us. i have been fighting about the same and being an old customer had expected that they will bring a solution but instead they have made a call saying that we are the advocate and kindly deposit the amount which is 3 times the hyped amount that they were charging to me.

Vinita