[Resolved] Reliance Broadband — Poor service | |||
Hi all, today i am going to share about my experience of Reliance broadband services.i am using more than 9 months reliance broadband with pathetic experience. last 6 months i was not lucky enough to get continue any full months good service, i think with in last few months had done complain more than 50 times regarding internet not working, even 2 days back i com plane them through their CC technician & they told it will be resolve with in maximum 48 hours, though need another 4/5 hours to complete that 48 hours. previously they always told with in 24 hours, thanks God now they extend some time ins ted of 24 hours,& they are much technically strong when ever you call them they have i think more than 100 technical excuse, so they can tell you any one which they like most of the time.I felt lucky sometimes came to know in a day 3/4 kind of technical issue, & end of day i dint get connection & that connection i got after 8 working days, even i am staying at Kolkata, not even any remote part of India.I am using 1 Mbps connection & that I am not getting charity service from them, & since I took reliance connection I always been punctual for monthly bill, not even 1/2 day delay. & after that i am getting this service. & I think I am paying them for their service, as per they agreed to provide me that service & of course i don't demand any extra favor from them.Be a customer i think i have right to look that or demand . To be very Honest in Kolkata here is no cyber cafe open 24X7, some times i back from office let night & need to send report to my Boss's but every time wont possible for this Reliance excellence broadband service.So next day my office experience just Imagine !!! & i think i wish to let you know i am doing Small job in International BPO (Admin),i am earning my bread from Internet only,so its useful for me 24X7. i don't know when i will get connection !!!! but its really pathetic. My service ID[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
reliancebroadband — POOR SERVICE
I have complained to reliancebroadband custmercare as on 1 march 2009 but not solved my complained and any response. Reliance Broadband is the worst ever broadband service provider i have ever seen.The concernced people are also very rude and shameless.They are least concerned about the customer.
Binit Gandhi
Rajkot
Binit Gandhi
Rajkot
reliance broadband+ service is so poor among all broad services in the market.Its +services is going to - for all its users. Being to declare the fastest services its fastest services is mostly converted into high speed 1X SERVICES automatically which is highly painfull for all users...if this type of facility will continued for more time in the future then all customers get diverted to oher services
I have taken the reliance broadband connection vide I.D. No:[protected] and land line connection no. [protected]. I had requested the reliance customer care to Shift my connections to my new office. Last week broadband connection only fixed, but telephone is not working. I have lunched several complaints about to customer care of reliance broadband. But from them side till today no action taken to resolve my complaint. Even no one has called me up for any updates till date every time I am following up with them. Every time, I called up in customer care, I have to inform the entire story again and again to them and their reply is simple. There is no commitment level and no customer values. Totally irresponsible management. Please take necessary action in this regard. It is most urgent please.
With regards, Rajkumar..
With regards, Rajkumar..
Poor Customer Service
I have a Reliance Broadband Internet connection. My modem is not working for past two month. My broadband user ID is[protected] and Account no.[protected]. I was already told a lot of complaints to the Reliance Executives/staffs, their say today it will be clear sir. But they can not take my complaint, because my details are not updated in their systems; they will update it and contact me in 24 hours... I requested for disconnect my connection; I don’t like this poor service of Reliance broadband connection.
I have a Reliance Broadband Internet connection. My modem is not working for past two month. My broadband user ID is[protected] and Account no.[protected]. I was already told a lot of complaints to the Reliance Executives/staffs, their say today it will be clear sir. But they can not take my complaint, because my details are not updated in their systems; they will update it and contact me in 24 hours... I requested for disconnect my connection; I don’t like this poor service of Reliance broadband connection.
Hi Reliance Broadband,
Subject: Technical Team of Coimbatore is responsible for my termination of Reliance Broadband although I like Reliance broadband the most
I am a subscriber of Reliance Broadband, for the broadband connection (Reliance Broadband Service User ID :[protected] from Coimbatore, Tamil Nadu. I always love to use the reliance Broadband services as they are really excellent and cost effective but only that your good reputation is being spoiled by Technical Team of Reliance Broadband Coimbatore. I write this letter to get your attention regarding the bad service and false claims of the Technical Team of Coimbatore. Since July 18th 2012 my broadband connection is not working due to ADSL Problem, I immediately called the customer care and made a complaint regarding the issue (complaint no –[protected] with the customer care executive promising me that the issue would be resolved within 24 hours. With the expiration of more than 24 hours (36 hours to be exact), I found that my problem is not resolved while the worst part is not any of the executive of technical ever made contact with me regarding this. When I called again and asked the customer care executive regarding the status of my complaint, he replied me that the complaint has been resolved by the technical team “as they had came to my home and resolved in person which is never happened and of course, a blatant lie as well. I repeatedly making complaints in a daily fashion since July 18th ( complaint Numbers[protected],[protected],[protected],[protected],[protected], as my problem is never resolved, moreover the worst part is that the Technical Team of Coimbatore is repeatedly closing the complaints claiming that they had resolved the issue in person (Even they never called me). So since July 18th to today, I am not using the internet service but instead even I cannot book for a Bill Wavier as they claim all the issues are solved within the time frame, only the issues which are not resolved within 3 working days are eligible for Bill Wavier. How sickening, because of the false claims of the Technical team of Coimbatore, I am frustrated and made a termination request on today ( Termination Request No –[protected] with the worst part the termination process would take at least 15 days which makes me to pay the bill for already not working internet of 7 days + 15 days amount. I am very sad. Technical Team of Coimbatore is responsible for my termination of Reliance Broadband although I like Reliance broadband the most.
Please take action against technical team of Coimbatore over false claims, and also help me get Bill Wavier since July 18th to the date of connection termination.
Thank you,
Yours truly,
James Ranjith Kumar R,
Internet Service User ID :[protected]
Subject: Technical Team of Coimbatore is responsible for my termination of Reliance Broadband although I like Reliance broadband the most
I am a subscriber of Reliance Broadband, for the broadband connection (Reliance Broadband Service User ID :[protected] from Coimbatore, Tamil Nadu. I always love to use the reliance Broadband services as they are really excellent and cost effective but only that your good reputation is being spoiled by Technical Team of Reliance Broadband Coimbatore. I write this letter to get your attention regarding the bad service and false claims of the Technical Team of Coimbatore. Since July 18th 2012 my broadband connection is not working due to ADSL Problem, I immediately called the customer care and made a complaint regarding the issue (complaint no –[protected] with the customer care executive promising me that the issue would be resolved within 24 hours. With the expiration of more than 24 hours (36 hours to be exact), I found that my problem is not resolved while the worst part is not any of the executive of technical ever made contact with me regarding this. When I called again and asked the customer care executive regarding the status of my complaint, he replied me that the complaint has been resolved by the technical team “as they had came to my home and resolved in person which is never happened and of course, a blatant lie as well. I repeatedly making complaints in a daily fashion since July 18th ( complaint Numbers[protected],[protected],[protected],[protected],[protected], as my problem is never resolved, moreover the worst part is that the Technical Team of Coimbatore is repeatedly closing the complaints claiming that they had resolved the issue in person (Even they never called me). So since July 18th to today, I am not using the internet service but instead even I cannot book for a Bill Wavier as they claim all the issues are solved within the time frame, only the issues which are not resolved within 3 working days are eligible for Bill Wavier. How sickening, because of the false claims of the Technical team of Coimbatore, I am frustrated and made a termination request on today ( Termination Request No –[protected] with the worst part the termination process would take at least 15 days which makes me to pay the bill for already not working internet of 7 days + 15 days amount. I am very sad. Technical Team of Coimbatore is responsible for my termination of Reliance Broadband although I like Reliance broadband the most.
Please take action against technical team of Coimbatore over false claims, and also help me get Bill Wavier since July 18th to the date of connection termination.
Thank you,
Yours truly,
James Ranjith Kumar R,
Internet Service User ID :[protected]
Hi,
Please think twice before taking reliance broadband in Edappally area.
user ID :[protected]
I have registered a complaint on[protected]complaint number[protected] connection was down for 3 days(on[protected], 4:58PM) When i contacted customer care, they said, this probl was solved on[protected] at 8.00pm. i was really surprised bcze i have checked at 10.00pm.
Funny thing is, I have got their first bill before they provide connection. (they refund this amount) its made me to go their cochin office, i asked them to show Installation paper which i signed, the lady was smiling, they dont have any paper like that, still i didn't see any of installation paper from reliance. This company believes what their team says, and there is no call back or inquiry.
This connection is not suitable for who works from home, This is only for Time passers
I am going to stop this connection by current bill
Please think twice before taking reliance broadband in Edappally area.
user ID :[protected]
I have registered a complaint on[protected]complaint number[protected] connection was down for 3 days(on[protected], 4:58PM) When i contacted customer care, they said, this probl was solved on[protected] at 8.00pm. i was really surprised bcze i have checked at 10.00pm.
Funny thing is, I have got their first bill before they provide connection. (they refund this amount) its made me to go their cochin office, i asked them to show Installation paper which i signed, the lady was smiling, they dont have any paper like that, still i didn't see any of installation paper from reliance. This company believes what their team says, and there is no call back or inquiry.
This connection is not suitable for who works from home, This is only for Time passers
I am going to stop this connection by current bill
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kindly if you cannt able to solve this problem out, there is no other way to choose other service provider.
thank you