[Resolved]  Reliance Broadband Services — Closing case id without resolving

Address:

Delhi

One of irresponsible customer support - Reliance Customer Support

I took a new connection Reliance Net Connect Broadband+ on 16th of July. Before I bought the services, the sales person told me that it provides very high speed maximum upto 3MB (which is also mentioned on reliance website: Download speeds up to 3.1 Mbps and upload speeds up to 1.8 Mbps, URL: http://www.rcom.co.in/Rcom/personal/internet/wireless_internet.html). But, unfortunately the maximum dowload speed I ever got is 12KB/s-28KB/s. I reported the issue on 21st July, 2010 with case ID: and the customer support provide me a case id then I never get any feedback. Whenever I contact the live support, they told me it will take time. Then, I call the Delhi/NCR customer support number: [protected] (which work rarely) and report the same. One technical support come to my place and check and again make some slip and saying he need to forward to network maintenance as the issue is network problem. After that I never get any response neither from Mumbai support nor from Delhi/NCR. Then finally on date 8th of Aug, one executive called and said the location where i access the internet have network congestion issue which will take time. Also, at the same he is closing the case id. Next morning I got another call and the guy suggest me how to delete cookies and which will increase the speed. Next day when i checked the case I found the case was on close status. I was surprise to see the same. Then I called the [protected] and then they again generate a case id:[protected] on 9th Aug, then another case id:[protected] on 16th Aug 2010. But, today when I checked the status all the case id i found close which shows the reliance customer support once of the worst support in today world. For more information kindly find the below mailer I received from their support department:

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From: RCOMNodalOfficer.[protected]@relianceada.com [mailto:RCOMNodalOfficer.[protected]@relianceada.com]
Sent: Monday, August 16, 2010 5:26 PM
To:
Subject: Mail from Reliance Communication


Dear Customer,

We thank you for writing to Reliance Communication Ltd

With reference to your below mail, we would like to inform you that your concern regarding your Complain has been sent to concern team and currently in process.

For any details, we request you to contact us at [protected] (Nodal number).

Regards
Nodal Team

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

NOTE:- For future correspondence, please write to us at rcomnodalofficer.[protected]@relianceada.com and not at any individual Email Id

Reliance Mobile will soon be introducing 3G Services - A futuristic mobile experience

----- Forwarded by RCOMNodalOfficer Delhi/Services/RCOM/RelianceADA on 08/16/2010 05:10 PM -----
08/14/2010 06:33 PM To <rcomnodalofficer.[protected]@relianceada.com>
Subject Complaint_Performance Issue_Poor Speed (case id:[protected] and[protected]






Dear Support,

This is reference to the case id: [protected] which has been reported against the data card number: [protected] on 21st July, 2010. After continue follow up through online executive, I received a call on 8th Aug, 2010 which is almost 20 days from the date of reporting the issue. The executive me told that the issue is due to network congestion. The place from where I access the data card come under network congestion. ========

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