Reliance Broadband Services — Worst service

sonyjames9

from Mumbai, Maharashtra

Address:

Pune, Maharashtra

Hi,

I have getting frequent disconnection while accessing internet. I am not able to even browse consistently for 5 minutes, this is happening since last 2 months. Each time I call the rep, their response will be that services will work fine after a day.

I am really disappointed with their service and I am looking for waiver/ adjustment in next bill. But as per their rules they dont give waiver for frequent disconnection. Frequent disconnection can be understood when we get disconnected once in an hour. But I get disconnected 10 times in an hour. This is so annoying that I cannot continue with any work. I am using this service and paying the bill without fail every month. I am using this service since couple of years.

I am really disappointed with this service Reliance(Brand Name) is providing. It is becoming a nuisance to call customer care every alternate day regarding intermittent disconnection.

I request you to give a waiver in next bill. Call me on the number provided.

Thanks,
Sony James

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Comments

AnuragM

from Rajgarh, Madhya Pradesh

Reliance Broadband — Worst Service providers

Hi,

I have complained about the broadband connection last month,as it was not working properly and with a very slow broadband speed.
But till the date no actions have been taken.I have visited Rworld office for the same, but those people there were illiterate and untrained, as they only had the knowledge to anyhow sell the product without after sales service.

I took the instrument for Rs 2500, and i think that was a waste investment i made.
these reliance people just know how to make the bills without solving the issue of the customers.
they have a technical support.
please look into the matter.

Regards,
Anurag Maheshwari
[protected]

k.sivanand

from Bengaluru, Karnataka

Reliance internet service — they provide 2 service and coet me 2 services

Dear sir ,
i asked for the relience broad band internet service they said that first 7 months they will charge me rupees 475 and after completing 7 months they said they will charge me rupees 550 .
we accepted and we got the connection. for the first 7 months they charged the correct amount. And after 7 th month the sales man from relience came and told us that he will give a new connection @ rupees 475 for another 7 months and remove the old connection . we said ok,now they are not removing the old connection and now they are charging me for both the connections
now i require only one connection
old relience internet connection no [protected]

new relience internet connection no [protected]

NAME K .SIVANAND

REGARDS
K.SIVANAND

RAJANSUREKA

from Patan, Gujarat

have made the Complaint For Instument Problem for Connection no[protected] on 22nd May 2011 Vide Complaint No[protected] which was closed by reliance at their end only prior to solving the Complaint. Further i have also made the same complaint on 25th may 2011 vide Complain no[protected] which is nor solved till date . every time i call custome care & inform that it will be resolved within 24 hours but no action taken yet last 6-7 days

please look into the matter

Regards,
Rajan Sureka
Alternate Contact No [protected]

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Regards,

RCOMcare