Reliance Broadband — Terrible connection quality

Shobhit Datta

from Mumbai, Maharashtra

Address:

West Bengal

Subscriber ID:[protected]
Contact number: [protected]

I'm using Freedom 999 plan which is supposed to provide me 12mbps till 25gb o[censored]sage, and then 1mbps.
During the entire day from around 10 am to 11pm, i get speed of around 1mbps and ping is stuck at 225ms, and from the 11pm-10am, i get the desired speed and ping is 30ms.
Complaints made to the customer care since the last 3 months have been of no use. They simply do not want to do anything about this, and are just interested in taking the monthly payments from me.

Kindly provide help regarding this issue.

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Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care