Reliance Broadband — Service cancelled but still bills are generated

Address:

Vadodara, Gujarat

Hi,

The termination for reliance broad band was requested on 9th dec11, still i am harassed with bills & reminder mails to pay the bille.

Please refer below communication:
Hi,

I don’t know how many times I will have to raise that I have already requested for cancellation of broadband service long back.(9th Dec11)

Still I am receiving reminder to pay the bill for January.

I am surprised to see how bad reliance as a company is working.

I am not going to pay any bill as I have cleared all my dues.

This is my final mail to your company to stop sending me bills & reminder mail.

Now I will take legal actions against Reliance broadband.

Regards,
Kunjal

________________________________________
Date: Tue, 24 Jan 2012 18:59:48 +0530
From: [protected]@relianceada.com
Subject: RE:'Reliance=[protected]'Reference to your e-mail
To: [protected]@hotmail.com
Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

We regret for the inconvenience caused.

This is with reference to your e-mail regarding service cancellation. Kindly note that your request has already been registered under Service Request ID[protected] and the same would be resolved at the earliest.

Further, we have taken re-escalated your issue with our concerned team who will review the same. They will contact you for this subject at the earliest.

Kindly be assured that we would do our best to resolve your concern.

In addition to your concern regarding billing issue, we request you to revert once the service gets completely cancelled from our end.

Regards,

Sabi Tamang
Customer Care
Reliance Communications Ltd.

For additional product and service related information, you may contact us via any of the following means:

Phone:[protected] from any phone (Toll free) or
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in

You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged.
The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.






-----Original Message-----
From: Nehal Motta ([protected]@hotmail.com)
Date: Tuesday, January 24, 2012 11:06 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: rcomnodalofficer.[protected]@relianceada.com (rcomnodalofficer.[protected]@relianceada.com)
Subject: RE: Reference to your e-mail

Is there any proper person in Reliance customer who can reply to my emails?

I am fed up of listening same story

Mr Alok singh you have repeated the same thing which Sabi had writtne to me

Even after your this email till now there is no action from your side

How many times you will take the matter with concern department and what is your concern department doing from last one month????????

Also regarding bill again and again i m been told to revert after the service gets cancelled....if you dont cancel the service for life time DO YOU EXPECT ME TO PAY BILLS FOR LIFE TIME WITHOUT USING THE SERVICES AND WITHOUT MY REQUIREMENT FOR SERVICE?????????????

I had asked give me the date and time when the person will come and collect the instrument??????? when do i expect to get answer for the question?????

Also I need clear ANSWER for my bill..........I am sure i m not going to pay the bill what so ever happens

Even I am tired of receiving daily email from your termination department and date to stop the rental changes daily?

If I am not getting proper reply now I would be forced to go consumer court and would spend money for Legal expense rather than having this mental harrasment.

Its really shame on you all for not giving services to your customer who utilised your services for more than 5 years and has not defaulted the bill payment even once


Regards
CA Nehal

________________________________________
Date: Sun, 22 Jan 2012 18:42:52 +0530
From: [protected]@relianceada.com
Subject: RE:'Reliance=[protected]'Reference to your e-mail
To: [protected]@hotmail.com
Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

We regret for the inconvenience caused.

This is with reference to your e-mail regarding service cancellation. Kindly note that your request has already been registered under Service Request ID[protected] and the same would be resolved at the earliest.

Further, we have already taken up your with the concerned department. They will do the needful and contact you at the earliest.

Further to your concern regarding collection of instrument, kindly be assured that one of our executives will contact you for the same after the service is cancelled.

In addition to your concern regarding billing issue, we request you to revert once the service gets cancelled from our end.

Regards,

Alok Singh
Customer Care
Reliance Communications Ltd.

For additional product and service related information, you may contact us through any of the following means:
• Phone:[protected] from any phone (Toll free)
• Email: [protected]@relianceada.com
• Website: www.rcom.co.in
You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp
You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Nehal Motta ([protected]@hotmail.com)
Date: Sunday, January 22, 2012 10:19 AM
To: [protected]@relianceada.com ([protected]@relianceada..com)
Subject: RE: Reference to your e-mail

What am i going to do with your regret as the inconvenience is already caused and it will be causing till you close the matter from ur side

I want to know the exact date when the instrument will be collected from my residence

Also waive off the bill as the request for the cancellation of service was given long back. there is no usage and I wont be paying a single penny from my pocket for delay from your side and careless services from your department

I had used broadband services for more than 5 years and not even one time i had defaulted my bill payments and this is the service you are providing to your customers?

Heavily disappointed from Reliance (the brandname which carries so much of Market value ) with it

Revert at earliest

CA Nehal

________________________________________
Date: Sat, 21 Jan 2012 20:01:56 +0530
From: [protected]@relianceada.com
Subject: RE:'Reliance=[protected]'Reference to your e-mail
To: [protected]@hotmail.com
Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

We regret for the inconvenience caused.

This is with reference to your e-mail regarding service cancellation. Kindly note that your request has already been registered under Service Request ID[protected] and the same would be resolved at the earliest.

Further, we have taken up the issue with our concerned team who will review the same. They will contact you for this subject at the earliest.
Kindly be assured that we would do our best to resolve your concern.

In addition to your concern regarding billing issue and collection of instrument, we request you to revert once the service gets completely cancelled from our end.

Regards,

Sabi Tamang
Customer Care
Reliance Communications Ltd.

For additional product and service related information, you may contact us via any of the following means:

Phone:[protected] from any phone (Toll free) or
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in

You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged..
The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.





-----Original Message-----
From: Nehal Motta ([protected]@hotmail.com)
Date: Saturday, January 21, 2012 10:24 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference to your e-mail.

Dear Vikramsingh

Its about a month since i received this email confirming that my request is processed for Termination of SErvices

After that daily i get one email from your Termination team that they will come to collect the instrument back..daily the date in email changes but so far no one has come

Moreover now I am getting bill of Rs 441.2 for this period

If you are not prompt in your services what is that to do with me. I have clearly asked to get the services terminated and if it is taking more than a month from your end to stop the services than why should i pay the bills without using the services

Please note that I am not going to pay this last bill and kindly take the matter seriously

If I dont get proper response from your side at earliest than i would be forced to take the matter to consumer court as I had enough of patience now

Regards

CA Nehal
________________________________________
Date: Tue, 20 Dec 2011 16:16:37 +0530
From: [protected]@relianceada.com
Subject: RE:'Reliance=[protected]' Reference to your e-mail.
To: [protected]@hotmail.com
Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

This is with reference to your e-mail regarding cancellation of connection. Kindly note that your request has already been registered under Service Request ID[protected] on[protected] at 11:53:19 AM, which is in process and you will receive a call from our concerned team within 48 hours from the time of request registration.

Regards,

Vikramsingh Dhal
Customer Care
Reliance Communications Ltd.

For additional product and service related information, you may contact us via any of the following means:
• Phone:[protected] from any phone (Toll free) or
• [protected] from any phone.
• Email: [protected]@relianceada.com
• Website: www.rcom.co.in
You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged.... The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Nehal Motta ([protected]@hotmail.com)
Date: Tuesday, December 20, 2011 10:03 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: FW: Reference to your e-mail

Dear Surekha

I m still waiting to hear from you

Can u reply at earliest?

Nehal
________________________________________
From: [protected]@hotmail.com
To: [protected]@relianceada.com
Subject: RE: 'Reliance=[protected]'Reference to your e-mail
Date: Sat, 10 Dec 2011 16:12:26 +0530

Dear Surekha

The Details are as follows:

1) Name of the person who has subscribed for the services : NEHAL S MOTTA

2) Reliance Broadband Subscriber ID :[protected]

3) Date Of birth:[protected]

4) Billing Account no.: [protected]

Please update for the further procedure for cancelation of the services

Nehal
________________________________________
Date: Sat, 10 Dec 2011 10:33:22 +0530
From: [protected]@relianceada.com
Subject: RE:'Reliance=[protected]'Reference to your e-mail
To: [protected]@hotmail.com
Dear Customer,

Thank you for contacting Reliance Broadband Customer Care.

This is with reference to your e-mail regarding cancellation of service. Please note that in order to address this concern, we request you to provide us with the following informations:

1) Name of the person who has subscribed for the services

2) Reliance Broadband Subscriber ID

3) Any one from the following:
-Alternate Contact Number
-Date of Birth
-Complete address along with the PIN code

4) Any one from the following:
-Customer Account Number
-Billing Account Number

Kindly be assured that after we receive the required details, we would do our best to assist you with your concern.

Regards,

Surekha Pujari
Customer Care
Reliance Communications Ltd.

For additional product and service related information, you may contact us via any of the following means:
Phone:[protected] from any phone (Toll free) or
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in

You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged..... The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Nehal Motta ([protected]@hotmail.com)
Date: Friday, December 09, 2011 01:47 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference to your e-mail

With reference to your below email

Full Name : Nehal S Motta

Date of birth :[protected]
________________________________________
Date: Fri, 9 Dec 2011 13:10:39 +0530
From: [protected]@relianceada.com
Subject: 'Reliance=[protected]' Reference to your e-mail
To: [protected]@hotmail.com
Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding "Cancellation of Service". Please note that in order to address your concern, we request you to revert with the following informations:

1.Full Name of the person who has subscribed the service
2.Any one from the following:
• Date of Birth
• Alternate contact number
• Complete address along with the PIN code

Be assured that after we receive the required details, we would do our best to assist you with your concern.

Regards,

Soma Mandal
Customer Care
Reliance Communications Ltd.

For additional product and service related information, you may contact us via any of the following means:

Phone:[protected] from any phone (Toll free) or
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in

You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged...... The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

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