[Resolved]  Reliance CDMA Mobile — company ignore complaint about balance deduction by company

ARUN SHIVAJIRAV KODULKAR
A/P MALKAPUR TAL-KARAD
DIST SATARA PIN 415110
( NEAR YASHWANTRAV
MOHITE PATSANSTHA )
DATE 11.05.2009
TO,
C.E.O.
RELIANCE INDIA MOBILE LTD.

SUB:- COMPLAINT ABOUT DEDUCTION OF BALANCE

DEARSIR,
I AM RELIANCE CDMA MOBILE CUSTOMER & MY MOBILE NO.IS [protected].
IN APRIL 2009 THE IPL CRICKET MESSAGE SERVICE PACK ACTIVATED FROM YOUR COMPANY NOT BY ME. I REQUESTED YOUR CUSTOMER CARE ON *333 AS DETAILED BELOW

ON 30TH APRIL 2009
I REGISTERED MY COMPLAINT WITH NO.9620635 ON 30 APRIL 2009.YOUR REPRESENTATIVE TOLD ME
THAT IPL CRICKET SERVICE DEACTIVATED AND ALSO DO NOT DESTURB SEVICE ACTIVATED BY HIM.BUT AFTER GIVING COMPLAINT AND DEACTIVATION BY YOUR REPRESENTATIVE, YOUR COMPANY DEDUCTED MY BALANCE .

ON 02ND MAY 2009
MR KHONA WAS ON CALL AND TOLD THAT DEDUCTION WILL STOPED ON NEXT DAY. BUT YOUR COMPANY NOT DONE AS PER REQUEST.

ON 09TH MAY 2009
MR BHUVAD WAS ON CALL .HE SAID HE CAN’T TAKE MY REQUEST .I ASKED HIM TO TRANSFER CALL TO HIS SENIOR OFFICER BUT HE SAID THAT SENIOR ARE NOT AVAILABLE NOW AND THEY JOIN THEIR DUTY AFTER 11 AM . THIS ANSWER IS GIVEN ME ON 10.45 AM.

ON 11TH MAY 2009
Ms DIPALI WAS ON CALL .SHE REGISTERD COMPLAINT .I REQUESTED HER TO TRANSFER CALL TO SENIOR THEN THE CALL WAS DISCONNECTED BY HER WITHOUT TRANSFERIING TO ANY SENIOR OFFICER.





….CONTD ON PAGE 2



DETAILS OF COMPLAINTS AS BELOW :-

SR. NO.
DATE CALL
TIME
DURATION NAME OF COMPANY REPRESANTATIVE ON CALL COMPALINT NO
DEDUCTION
AMOUNT
RS. RESULT
1 30 APR 2009 09.16 AM 20 MINUTES NOT KNOWN 9620635 10 IGNORED BY COMPANY
2 02 MAY 2009 09.55 PM 8
MINUTES BHAVESH KHONA NO. NOT GIVEN 30 IGNORED BY COMPANY
3 09 MAY 2009 10.44 AM 7
MINUTES VIKAS BHUVAD COMPLAINT NOT TAKEN 10
IGNORED BY COMPANY
4 11 MAY 2009 12.20 PM 13 MINUTES DIPALI 97207368 15 ?
TOTAL 48 MINUTES 4 65 ?
ANOTHER THING IS DONE BY YOUR COMPANY IS
ON 3RD MAY 2009 AT 01.55 PM THE MESSAGE FROM CO.WAS SEND TO ME THAT YOUR REQUESTED PACK IS DEACTIVATED BUT AFTER DEACTIVATION THE DEDUCTION IS DONE TILL DATE.
COMPANY HAS NO ANY RIGHT TO DISTURB CUSTOMER IN THIS WAY . YOU ARE WASTING TIME AND MONEY OF YOUR CUSTOMERS BY DOING ILLEGAL DEDUCTIONS AND MAKING PROFITS.. BECAUSE OF YOUR COMPANY IS IGNORING MY COPMPLAINT AND ALSO DEDUCTING MY BALANCE WITHOUT TAKING MY PERMMISSION I AM WARING YOU WITH THIS LETTER TO TAKING LEGAL ACTION AGAINST YOUR COMPANY IF YOU ARE NOT TAKING ANY STEPS ON THIS LETTER .
BECAUSE OF COMPANY’S POOR SERVICE EXPENSES OCCURRED TO ME
TALKTIME RS.65
TYPING PRINTING LETTER RS.45
INTERNET USAGE RS.20
TIME LOSS TOTAL TWO DAYS
MENTAL HARRASHMENT CAN YOU VALUE
HAVE YOU ANY RIGHT TO GIVE THIS SERVICE ALSO WITH MOBILE NETWORK ?
I AM DEMANDING YOU THE ABOVESAID EXPENSES ALSO .
AS PER DETAILS GIVEN ABOVE I AM FORWARDING THIS COMPLAINT OF YOUR POOR SERVICE TO
1. TELEPHONE REGULATION AUTHORITY OF INDIA (TRAI)
2. INDIAN CUSTOMER COMPLAINTS FORUM

THANKING YOU


(ARUN SHIVAJI KODULKAR)