[Resolved]  Reliance CDMA Mobile — CONNECTION SUSPENDED WITHOUT PRIOR INFORMATION

Reliance India Mobile — Service suspended since 24 days

I am using a RIM sim card since january 1st 2009, at that time I had submitted the required documents and photo id and everything. Now after 6 months on 10th August they suspended my phone number without any prior notice. Upon asking Customer Care they asked me to submit the documents again, following which I submitted my documents again at Reliance Web World, Hiranandani, Powai. At that time they said that since this is a case of address change, it will take 1 week for the SIM Card to get reactivated again. I waited for that period as well. After 1 week also, my SIM Card failed to work and I made frequent trips to the Reliance Web World to lodge a complaint, every time they gave me different excuses like my HLR status hasnt been updated and things like that. And every time they just say that in their system my service status is "ACTIVE", but upon asking why it doesnt work if it is active, they keep giving excuses.

Now after 22 days of wait, my service is still not active. On 5 August I had recharged my phone with 490/- rupees which credited my RIM to RIM calls to 2000 minutes. Its validity is going to end on 5th September. And all this while, due to my service being suspended, my money is going waste. And upon asking them to extend my validity also, they are not doing so.

Reliance HELLO Chhattisgarh — Modification In Plan withour prior information

I was using Plan 525 in my Reliance hello number,which also inlcuded free calls to LOCAL RELIANCE GSM numbers.
but they suddenly removed this facility from this plan without informing.

The Billing cycle is from 18th to 18th of next month
they removed this facility on 18th August,without any information on SMS or CALLS.

I came to know this i was being charged for making calls to RELIANCE GSM numbers on the bill of 18th August-18th september.
this is totally wrong.Infact no body was informed for this who were using this facility.

Even i had registered complaints regarding this, but they didnt resolve it.

i request you to kindly take some serious actions.
My Relaince Hello Number[protected]
Raigarh

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care