[Resolved]  Reliance Communications — missguided and fraud

Address:

Mumbai Suburban, Maharashtra

I have called so many time to customer care regarding i have better plan in diffrent service provider so i want to discountinue the postpaid number. First time i called at April 2010. But they told me to wait for 10-15 days they are going to launch new plan soon. After 25 days i again called then they ask me to wait for another 10-15 days. it wasrepeated till aug. then i asked to discountinue then i got call from rcom office they told me wait for another 15 days.then i denied so they gave me one option like as i was the golden customer because i was using that since last two years they offered me one month free rental and told me that plan will be reliased in few days. I accepted. then still plan was not relieased. so i put my rcom cell at drower. After one and half month ib got mail from girish an employee of rcom. then i told every thing to him. so he told me that he has plan which i need but first i have to pay my remaining amount. But i denied so he told me to call next day but after that day he is not picking my cell phone. I paid[protected] Rs as bill after april 2010. Below is the mailing communication between us.
Please do the needfull.

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Dear Girish,

As i told to customer care also i have requested to change my postpaid number to prepaid before 6 month because i want to use unlimited plan which is given by reliance prepaid or i may go to different service provider, but that time i got call from customer care that my required plan is going to release in next 15 days. So i ready to wait for 15 days. Again after 25 days i called to customer care then they told as i am gold customer they want me to stay with u and they told that it is going to launch soon. I again waited then again that time i paying 800-1000 rs per month, but i waited. Again i called customer care but they offer me that they will giving me a plan as i am their gold customer they will give me free rental for 1 month and and for month as well 1500 second free. they sure that it will be launched in next 1 week then i will go for that plan. But they again told me lie. So you tell me why should i will pay. before 1 year i also fought for false billing and when i reached to TRAI then i got back my money. Now you tell me should i will get justice or i need to go to TRAI or something else.

Gourav

--- On Fri, 3/12/10, Girish.[protected]@relianceada.com <Girish.[protected]@relianceada.com> wrote:

From: Girish.[protected]@relianceada.com <Girish.[protected]@relianceada.com>
Subject: Over Due Amt Pending Reliance Number...
To: [protected]@yahoo.co.in
Date: Friday, 3 December, 2010, 11:47 AM

Dear Customer,

This is in reference to your Reliance Mobile [protected] for Account No [protected] ,we would like to inform you that we have not received payment for your Current bill of Rs 747.79
We regret to inform you that we have discontinued your outgoing call service.

Please make this payment immediately to enjoy our services.


Payment of your bill can be made using the following options:

Online payment: Just log on to our web site at www.rcom.co.inand choose to pay from the following options:

Instant Pay: allows you to make instant payment without any registration.

Register and Pay through My Services:Create your own login id and password and register your account on My Services. Through My Services you can view your bill details, last payment details, make bill payment and choose from host of other services. To use this option click on http://myservices.relianceada.com/launchAMSS.do
Payment by Phone: – Dial our Toll Free number [protected] and after selecting your preferred language press 1. Then enter you 10 digit data card number and follow the IVR instructions.

Electronic Clearing Service: Register for ECS and make sure that you never miss your due date for payment. Using this service your monthly bill automatically gets charged to your bank account or your credit card. To download the registration form click on http://www.rcom.co.in/Rcom/personal/postpaid/pdf/MandateForm.pdfand go to Postpaid Mobile, Billing page. Kindly fill the form and submit it at your nearest Reliance Communications Outlet

4. Pay by Cheque / Draft: Drop a Cheque or draft in favor of RCIL A/c RIS <Relationship
Number>in the nearest drop box. To know your nearest drop box location please visit us at
www.rcom.co.in

5. Cash payment: Kindly visit any Reliance Communications outlet to make cash payment.

Thank you for using E-bill service. Your contribution will help in saving Trees and protecting the environment.

In Case of any queries, Please feel free to call us anytime at *355 from your Reliance Mobile or[protected] or 30335555 from any other phone. Our Customer service executives will be happy to assist you.

Thank you for being part of Reliance Communications family.





Thanks & Regards.
------Girish Bhuva--------
Retention & Collection
RIM :- [protected]



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