[Resolved] Reliance Communication - GSM Smart Service — Very Poor Customer care
I have my mobile connection by reliance smart GSM Shgarervice since last 7 years.My mobile number is [protected] . I am residing in KORBA, Chattishgarh.This reliance GSM is providing auto roaming service around the INDIA.I left Korba and moved around New Delhi, Mumbai And Tatanagar and in fact my mobile was in auto roaming. From Tatanagar I moved to Muzaffarpur, Bihar on 28th December 2007. I was not getting roaming service here . Immediately I called customer care on Number [protected] and registered my complain there. They told me there should not be such type of problem because smart service is in muzaffarpur , Bihar. Any way problem will be solved within 24 hours. Today 5 days has gone but that 24 hours did not came. Since then i called this customer care number ( [protected] )at least 20 times 4 to 5 times daily and spent at least 200 Rs. with this STD call with a long waiting. Today also a girl named Sandhya promised me that your roaming will be activated within 10 minutes.Every time i got connected to a new Lady or boy named Sandhya, Gaurav etc.with a new story I have been given a complain no also: [protected].I do not know for what this company has employed so many people in the name of customer care , If these people can not solve a simple problem.i also tried to contact Local Number of customer care in bihar 58200 but these people declined to here my problem and told me to contact your customer care in Chattishgarh. But I have already written this chattishgarh customer care story. Now have frustrated with all this and activated another number which was lying Idle with me. Actually i was behind this Reliance number [protected] because this number was with me since last seven years and all of my friends have this number.
I am sending this message here because i an feeling helpless and don't know what to do to solve this problem.I am really surprised with the service of such a big and reputed company and planning to go to consumer forum for the loss and inconvenience caused because of my number not working.
Rajeev Kumar Singh
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Aug 13, 2020Complaint marked as Resolved