[Resolved]  Reliance Communication Infrastructure Ltd. — Security Deposit Not Refunded as per Scheme

Address:

Mumbai Suburban, Maharashtra

Hiraben P.Makwana,
B/20,Jaydeep C.H.S. Ltd.,
Marve Rd., Malad(w),
Mumbai 400095.
Date:- 15/06/2010.
To,
Reliance Communication Infrastructure Ltd.,
Navi Mumbai - 400079.


SUBJECT :- NON ACCEPTANCE OF AMOUNT OF REFUND CHEQUE.

Sir,
I Hiraben P. Makwana had subscribed for your Reliance India Phone service Dated:-20/10/2003 having Account no. [protected] and Tel. phone no. [protected] for which I had paid a deposit amount of Rs.1800/-(receipt no.[protected]. My service started on 01/11/2003 in the scheme of Rs.590/- per month which was converted to Rs.290/- per month after 4 years i.e. on 14/01/2007.

However I wanted to discontinue the service for which I wrote an application of discontinuation dated 29/08/2009 having returned the TERMINAL and AERIAL to the above Customer Care Centre. My service was discontinued for which I received a SERVICE TERMINATION LETTER dated 02/03/2010(REQUEST ID:[protected]. I was told by the Customer Care Centre that my DEPOSIT REFUND would be handed over after 3 months. Thereafter I got a refund of Rs.41/- only which is not the refund I am eligible to receive that I paid at the time of subscription, that is Rs.1800/-. I would further like to inform you that I have been told by the Customer Care that the amount of Rs.41/- is the only balance in my credit of deposit amount, the reason being my first bill cycle was of Rs.2055/- which is NOT TRUE as per my scheme of Rs.590/-.

My bill payments have been regular and updated from the very first bill to the time of cancellation. I was also disappointed by the response I got from the Customer Care Centre and feel like cheated by the company in this matter. I would like you to look into the matter and refund my deposit amount of Rs.1800/- immediately.







Hiraben P. Makwana.