Reliance Communication Ltd. (CDMA Service) — Deactivation of Subscriber Call Blocking(SCB)

Address:

North 24 Parganas, West Bengal

I applied for deactivation of Subscriber Call Blocking(SCB) in the month of August,2010 (Request No.[protected] and I received confirmation message(SMS) in respect thereof. But still I have been charged Rs.15/- for the same. I don't know what is the problem lies regarding stopping the SCB service against my no.My current month bill i.e. bill for Oct'2010 shows a Rs.15/- charge for SCB against my no. I have made repeated request to the Customer Care Executives to deactivate the SCB against my no. even to the nodal officer of Reliance Communications (email dated[protected] and[protected]. But the problem persists. No fruitful steps is yet to be done to deactivate the SCB at my mobile no. Even today when I have contacted the customer care executive, he has told me that SCB is still active against my mobile no. [protected]. So, I think Reliance Communications intentionally does not want to stop SCB against my mobile no. [protected]. Is this a good practice? Reliance Communication should not advertise for its good customer care service. It should be ashamed for this type of intentional bad practice.