Reliance Communications — Abnormal balance deduction is happening every day

Address:

Pune, Maharashtra

This is Tamal Lahiri from Pune, Maharashtra. I am a GSM prepaid customer. I have noticed that balance has been deducted from my account from last 5-6 days. The reason was unknown each and every time. Every time I called customer care, and after that they deactivated the package and refunded the amount in my account. But yesterday, I saw that again Rs 10 got deducted. I called up the customer care and they registered a complain. Again, today I have seen that Rs 30 has been deducted and I don't know why. I called customer care. they told it will be refunded within 20 minutes. But I didn't receive the balance till now.

Please clarify , why you are deducting balance every day. Is it a system fault or manually driven? If this a system fault why are you not rolling back the transaction? Why should I call customer care every day to resolve the issue as you are charging my every call to customer care.

The number of the complain which I raised is 1791435. Hope you will get my details from the complain number.