Reliance Communications — Illegal activation of STARTALK TRIAL Pack and renewing of Love Tip service

Address:

West Tripura, Tripura

Sir,
from my reliance number [protected] I called the customer care executive officer of reliance mobile in the number 198 on 15th July 2011 for deactivating my 'Missed Call Alert' service on my number only which is [protected] . One lady executive officer attended my call and deactivated my 'Missed Call Alert' service which was to be renewed on 16th July 2011. Then I asked her to check that whether any other services are activated on my number or not. Then she checked the system and told me that no services were activated on my number. I again told her that if any services are activated till then then she should kindly deactivate those services. She told that she checked again and told me that her system is showing that no services are activated on my number. After that on 18th July 2011 i.e. day before yesterday in the morning I checked my balance and saw that my balance was Rs. 40.14. After that the whole day I didn't call to any number. At evening near about 4pm when I attempted to call one number one female voice told that my balance is low i.e. Rs. 10.14. I was stunned. Then and then I disconnected and called reliance customer care executive officer. One man executive officer received my call and told me that on that day only at 2:06pm one service i.e. STARTALKTRIAL Pack was activated by R World and another servive i.e. Love Tip Service was renewed. When I started to query about this he disconnected my call. Again I tried to call but nobody received. On that day only near about 8pm I again called and that time another man received my call. I again told him the whole problem but after checking the system he told the same thing. When I told him that activation of any service by R World is impossible since internet is not activated on my number then he again checked the system and told that the activation of STARTALKTRIAL Pack was due to there technical fault and they already refunded my Re.1 which was charged because of this activation. But when I told that how can the Love Tip Service be renewed on my number as on 15th July the lady executive officer told me that no services were activated on my number. Then also he was telling that Love Tip Service was renewed on that day at 2:06pm. After querying about this further he told me to stay on the line while he would transfer my call to his senior executive officer. After that I stayed on the line for near about 10 minutes but nobody received. Then I disconnected the call myself and tried again to call but nobody received. Again the next day near about 8pm I called the customer care executive officer and told my problem from the beginning. Then he asked what was my main problem as both the services were deactivated from my number.I told him that how could I get back my Rs.30 refunded. He told that it cant be refunded because my Love Tip service was already renewed and already deactivated after that. Then I asked him to check that on which day the Love Tip service was activated. He told that it was activated on "8 10". Then I asked him that which "8 10", whether it is time or date. He told that it is date. I told him that "8 10" of the year 2011 didn't come till now because it is 10th August. Then he told that it was his mistake in telling this, it was actually 10th of July. Then I asked him how can the service be activated on my number on 10th of July as the lady executive officer told me that no services were activated on my number. He told again that the service was activated on 10th of July and its renewal date was 18th of July that is why the service was renewed on 18th of July at 2:06pm. When I again tried to query that how can the service be activated on my number on 10th of July as the lady executive officer told on 15th of July that no services were activated on my number he told that if I would query about that between 10th of July and 18th of July then I could have got the money refunded, but I didn't get the alert only that the Love Tip service was activated. When I tried to query about it further he disconnected the line. Again I called the customer care but that time another executive officer received my call and told me to tell him my problem again. I told him to give my call to the previous executive officer whom I told all my problem but he told that it was to impossible to transfer my call to the previous executive officer and to tell him my problem again. I again told him all my problem from the beginning and after querying about it with him he told me to stay on the line while he would transfer my call to his senior executive officer. I told him not to keep me waiting on the line like previous day, he told that he would not do like this. But like the previous day again I stayed on the line and I was hearing continuously the sound of ringing for about 3 minutes. After that the call was disconnected automatically. I again tried to call the customer care executive officer but nobody received my call.
Sir after these activities by the reliance telecommunication service I am very much offended. They are not ready to refund my Rs.30 back which they deducted from my account illegally. When they cannot talk with me further about their illegal activities they simply disconnect the line and after that when I call again they don't receive my call.
Sir it is my earnest request to you to look into this matter seriously and give me justice. I would be grateful to you.

Yours faithfully
Rupantar Pal