[Resolved]  Reliance Communications — Threat for collection

Address:

Ahmedabad, Gujarat

Dear Sir,
I had applied for Relience BroadBand connection in December 2007. My application was accepted and company gave me its connection. I started using the same. I was receiving double bill for the same service. I registered my complaints for the same. and company constantly revresed the bill on my request but didn't stop issuing double bill.
Therefore i decided to disconnect the connection and talked with the customer care office for the same. my complaint was registered twice by number 67299007 and second complain no. 69242853.
We were assured of the disconnection on 17/06/2008. We also had given complaints in writting to their collection agency PACE and thier representative Mr. Rupeshbhai whose mobile number was [protected].
They were constantly making mental torturing to us. So we had finalised the same via this written complaint and call to customer care.

Last year we have received a advocate notice collecting for the outstanding amount due after august 2008.
in both the bill. Our connection was disconnected before the same and we have never used the connection thereafter. To day we have received threat to pay due on both original as well as duplicate bill.

We contacted Relience' Companys Subhash Bridge, Ahmedabad office as their office address were mentioned in our connection activation report. They send us to another office to Shahibaug. They told us to go to C.G. Road office. and they send us to ADAG office at Prahladnagar Garden 6th floor. on 6th floor they send us to 7th and people at 7th send us to 1st floor. Officer at 1st floor send us to the office at 3rd floor. Then office said that though you have applied for one connection two connection been alloted to you. and hence two bills were sent. You must pay both the outstanding. and they send us to Thie C.G. Road office once again. The C.G. Road office again check the records and verified the details to be mistake and send us back to Prahladnagar garden Office. Where the same office denied to do anything. We asked for the higher authority to discuss. The said authority behaved with us rudely and said even tear off your clothes nothing could be done.

we are attaching here with the documents for your references.
to stop further threats for the amount, we already have submitted our amounts for the both the bill. but this complaints is made for justice.

FYI : Request for Disconnection is required only by Coutomer care office which was also done in due course but we didn't have any proof rather then these numbers.

Thanking you.
Samir P. Shah.

1. Two statement of accounts
1. a/c no. [protected]
2. a/c no. [protected]

From the statement itself you can verify,
in 1st account we never paid any amount but they have adjusted the amount frequently.
in 2nd statement we have closed the account on 9th of Aug 2008.
After these dates we never used the connection and all the customer complaints were registered before the dates to disconnect the connection.

2. Written complain given to dated 17/06/2008 Mr. Rupeshbhai of PACE, C.G.Road near Handloom House, Ahmedabad.