Reliance Communications — auto renewal of packs and deductions

Address:

Mumbai City, Maharashtra

I am a user of reliance since 6 months from then i have face many problems. Unnecessary balance cuts network issue etc etc. i usually recharge my mobile with Rs 91 SMS pack which offers 1500 L/N SMS for 30 days last such recharge was made on 25/8/13. and on 23/9/13 my 1500 sms was over so i went o reliance store and gave a request to stop the auto renewal of this pack and recharged with SMS 78 pack which offers 1000 LN sms for 30 days. maybe they did not take my request and i was charged Rs91 for auto renewal of my sms pack. now im subscribed to 2 packs 78 and 91 and on talking with the senior executive they there there is no request made and they cant help me they accept it can be fault of the reliance executive but they keep on saying it against the rules. and on saying about the TRAI rule that a customer can request for refund of balance for any unwanted VAS or auto renewal they say there is no such rule. I had a talk with Mr. Arif call ref no. [protected] PS i did not receive any message 24 hours before the deduction. that ur auto renewal pack is due on 25/9 kindly ensure sufficient balance in account. Thank You Mayank