Reliance Communications — Balance Deduction for GPRS Use

Address:

Ahmedabad, Gujarat

My number is [protected].

1.) i have activated whatsapp plan however my main amount is being deducted and when talked to their customer executive, they said its been deducted for GPRS use..

however i have not used any GPRS apart from whatsapp...

when i was arguing with customer care executive they say we cant help it from here. u recharge it again and deactivate GPRS plan.. my question is when i have not activated GPRS plan how can i deactivate plan..

2.) My main balance shows 9.506 Rs validity[protected]. however i cant make any call or message or in fact even if paying for whatsapp i cant access it as they ask me to recharge..

3.) My amount was debited twice likewise..

Request you to please look in to the matter or else i wont have any option other than to choose some other provider..

of course i don't have any proof for this, but its but obvious that i wont waste my time writing down complaint if i m not been harassed.
Thanx.

Rincy Bavishi