Reliance Communications — wrong deduction for service packs even though we have not activated

Address:

Bangalore, Karnataka

Dear Sir,
As I said your answer is not at all acceptable.

1. From our end we have not activated any service.
2. The money deducted should be reverted back.
3. When I do not have balance , as i can not make any calls, similarly there should be system so that poor customers like me should not get cheated. This is clearly evident with negative balance.
4. Otherwise you should continue service where i can make calls with negative balance.
5. When I called customer service, they will say we have only 3 days information, that is not my problem.
6. You have replied two of my emails,thank you for that.
7. But at the same time, you are irresponsible officer as you have not answered to all my queries.You purposely left questions like negative balance.
8. As I do not have have any way to my truth, you are repeatedly say same answer. But we have not activated any service, hence you must revert back the amount deducted.
9. You are mentioning you tried to call, what time and day did you called. Please send SMS when you call me.
10. I have received every hour one sms regarding deactivation of Job pack from 5th sept, 2010. Nearly more than 100 sms i have received. this is stupidity and way of cheating. similarly you should have sent one sms if i have activated any service. so that immediately I would have contacted to cancel. You are saying only with 48 hours you can revert back, I have not activated any service and how can i make the same with in 48 hours. When I came to know that my balance is negative, I was astonished and immediately contacted reliance customer service.Still it is not resolved.
11. Definitely, after seeing all this I have doubt how reliance is so big company, might be amassed by cheating small small amounts like many poor people like me.Definitely it is not good practice.
12. From last one week i am fighting for your your non system, instead of making effort to correcting, you are saying the same thing repeatedly.
13. You are also working and earning and then you will understand the value for money.
14. You give service and then take money we are happy for that, but not by cheap means like this,
15. I donot know how man people have got lost there money like this and RELOANCE ha grown big like this as it is today.

Please provide me your national service manager details there email ID and contact number, so that I could personally meet and express my views, so that at least relaince should not do such bad business practices in future.

* Please revert back the amount deducted immediately and notify to me.

* Install good systems where when sufficient balance is not there, any such services should get activated.
* Teach your customer service service executives, when they can not handle service request, when customer wants to speak higher authority, lwt them do so instead of denying, as there is no higher responsible authority , who may have some sence and can undreerstand the customer s feelings.
* Finally this is not question of mere rs 30.. But in principle you are wrong, with wrong practice.

It is not at acceptable. YOU MUST REVERT BACK THE AMOUNT DEDUCTED.