[Resolved]  Reliance Communications — Refund of Amount

Address:

Bangalore, Karnataka

I had a reliance prepaid mobile No[protected] since past 6 years. I got a call from one of their agencies of an offer to convert to postpaid. She described all the good points only. On a rash impulse i told her i wanted to change to postpaid. She sent a person to collect Rs.250 as activation charges for which no receipt was given.
This was sometime near March 20th 2011. I had just recharged my prepaid account with rs.625 offer on 10th March and had a balance of Rs.481 on the 22nd of March. I told that lady not to convert it to postpaid as i would lose all my amount. She gave a suggestion to finish the amount in 2 days. Whay should i finish my amount in 2 days when it was meant for a full month of my activity. Inspite of this they converted it to postpaid on the 23rd March and I lost my full amount. I called up the person from the agency but they just cut my call when i call them.
So i called up customer care *222, who said they dont have the data with them but u will lose the amount. Every weekend i call customer care they say they will revert back in 48 hours but nothing happens. They give contradictory results, one says they will refund the amount,but how he has no idea,one says no the money is lost. I even sent port request assuming they will ask the reason. They also promise to get back but nobody does. Sent mails to customer care,after 15-20days they send a reply - your case is solved. How is it solved when i have not recd my amount of R 481. I even sent mail to their Nodal officer Mr.Prabhu shankar & then to Karnataka Appelate officer but nobody bothers to reply back either by phone or mail & i would prefer mail to whatever their decision. I even told them I am opting out of your network because of poor customer care and will close my 2 mobiles & network card accounts, but they are least bothered about it. Looks like they have plenty of customers to loot & not bothered with old ones. Now the customer care is telling ,ur case is booked on 4th of May 2011, whwn i have been calling them from March 25th.

Attaching copy of mails sent to them.
please help me in this regards to get the money back and take them to consumer court for harrasing customers.

Thanking you,
Ravi Kumar

These are the mails I had sent to them & their reply.

First Mail
[protected]

Dear Sir/Madam,

I am a reliance customer since past 6 years. I am a prepaid customer with no [protected].
Last Thursday, someone from this no.[protected] called with an offer to change to postpaid Rs225 package with 333 min free etc.by paying Rs.250 charges.
Without thinking of the consequences, that my prepaid amount would get cut, I also said yes to it.I had recharged with Rs525/ on the 10th of March. My balance that day was Rs.495/-
I asked her to send someone to meet me on saturday 19th march. One Mr.Srinivas collected the Amount of Rs.250/ with no receipt for that.
I had talked to this person about my prepaid amount, so he said they will try transferring that amount or ask her to postpone converting to postpaid.
Next day (monday) they called for verification & I informed her about my amount,she said its not possible to transfer as its more than 3 days since recharged. she said u finish the amount within 2 days.
How can u finish 500/- talktime in 2 days just because she has to reach her target to convert people. I HAD TOLD HER PLEASE DONT CHANGE TO POSTPAID UNTIL I SAY SO. The amount i recharge is for a month why should i finish it to convert my plan.

On 23rd I get SMS that ur prepaid amount is ZERO, and u are now into POSTPAID, thereby i lost RS.480/ which was the BAlance( I have the SMS Balance in my mobile).
Yesteerday 24th I called their office, some girl told she will get back in half an hour. Since that time they are not picking my call.They just cut the call.
I called Customer care, they said they dont have any details about my no.so please visit Web world.He also said getting back the amount is not possible. Now i have wasted 2 days due to this.

I AM REALLY FED UP WITH THIS ATTITUDE FROM RELIANCE. WHY DO THEY DO THIS TO CUSTOMERS.I HAVE REQUESTED A PORT FOR WHICH ALSO NO ONE HAS CALLED BACK. THAT MEANS U PEOPLE DONT NEED CUSTOMERS ONLY MONEY.

MY REQUEST IS :
PLEASE CONVERT ME BACK TO PREPAID. CREDIT MY BALANCE AMOUNT OF RS.480/-+ the RS.250/- WHICH I PAID TO CONVERT, WITHIN 3 working DAY (BY TUESDAY 29th MARCH) OR I AM JUST THROWING THIS SIM & CHANGE OVER TO SOME OTHER SERVICE PROVIDER and ALSO GOING TO PUT A CUNSUMER COURT CASE AGAINST RELAINCE FOR HARASSING CUSTOMERS.

LET ME KNOW UR REPLY.

RAVI KUMAR






Second Mail

[protected]

Dear Sir,
After I had sent you the mail dated and also sending Port
request also there is no response from your side.

As I had gone to native and i lost my SIM card there, I was unable to
access any calls. I had got a replacement card only on 9th April after
returning to Bangalore.

I came to know from the Reliance Web world at Yelahanka New town, where
they told that someone had tried calling my number on 4th April. Also
my case is closed and they are awaiting reply from DSA ( whatever that
is).

But till date nobody has either the courtesy to call or if nor
available on line at least send a mail to me. No wonder your Customer
Care is useless.

If my case is closed what about the Amount of Rs. 480 which I lost from
my Prepaid Account, what happens to that. I'm sorry, I'm not in a mood
to lose such a huge amount for somebodys folly. U penalise the agency
which converted my account to post paid and give me in writing to waive
off the amount from my Post paid bill. I need action from your end, or
I will be forced to take legal action.

Please review the status of closed when u have not given any solution.

Also please advice all your persons who are into converting plans to
give full details. They only tell u the good part of free this that,
rates low etc but fail to tell u about STD rates,landline etc are
higher. Thats unfair practise.

Let me know ur response. I dont mind checking the post paid plan for a
few days provided u repay my amount of Rs.480/ which was lost.

regards,

Ravi Kumar









Third Mail
6-5-2011
Dear Sir,

Whoever told you that my issue has been solved.I have still not got any response from any of your persons who can tell me about what happened to the Rs.481/ I had in my prepaid amount, and how do i get the amount back, whether in the form of Waiver in my Postpaid billing or any other method.
I still get messages that you have not paid the postpaid bill amount of Rs.350/ and your outgoing will be barred from tomorrow i.e 6th May 2011.
Two times somebody called me and asked when I am going to pay the bill I told them about my case, they said they would check and get back but till now no RESPONSE. One hand you say we will look into it, but I get threatening messages your outgoing will be barred.
I am fed up of writing to you and everytime you say your issue is solved, whwn noone has given any concrete words that yes your amount will be adjusted with your bill or whatever....Please do something fast, i'm losing my patience or I will be forced to go to consumer court and also I will change my network.
>



Dear Customer,

Thank you for contacting Reliance Customer Care.


We regret the inconvenience caused.


This is with reference to your e-mail and subsequent telephonic conversation had with youon[protected] regardingservice issue. We understand that your issue has been addressed.

Further if you have any issue, please write us back.

Regards,

Haresh Parmar
Customer Care
>Reliance Communications







Fourth Mail
8-5-2011


Dear Sir /Madam,
7-5-2011

Today I had been to Yelahanka New Town _Web world to find out the
status of my issue. First off I phoned customer care 198 and got the
response that my case is registered today and will resolve the issue in
48 hours ( the same answer you get everytime but nothing happens ,then
another person calls, tell him the story again & so on). He informed
that my amount of ` 250 + 480 will be refunded to me, but how he has no
idea.
Then the web world girl tried talking to some persons and the end reply
was :
1) You cannot get your money back.
2) We will cut `100 of your bill every month like an installment.
Please understand I am not looking for some jokes here. Can I also pay
my monthly bills in installments??
If you are ready for that then go ahead, adjust the amount in monthly
or even yearly basis.
She said the amount has to be given by the agency which converted my
plan. So if they do not pay you,you do not pay me. Why shouls I care
who pays my amount, whether its your M.D or XYZ, I’m not bothered as
long as my issue is solved.
If we pay even a Rupee less in our bill don’t you charge it in the next
bill, so why should I lose 480/+250/ which are not small amounts. I had
even given a Port code that day (23 – 3-2011) but nobody bothered to
even call and find out why a customer is having a problem.
Today also I gave a port code, at least someone responded today, but to
what use.
Why doesn’t somebody call me or send me a mail as to in what way the
amount is going to be adjusted or even NO,WE CANNOT GIVE BACK YOUR
MONEY message.
I am really fed up of this attitude of Customer care and I still say
rename yourself to CUSTOMER SCARE DEPT.
I am going to wait for the 48 hours as told by your customer care, upto
Tuesday the 10th of May 2011, after which I am discontinuing my
Postpaid connection, my netconnect connection, my Mother’s prepaid
connection, my Brother’s Broadband connection. You lose 4 connections
only then you will realize customers pain and mental agony.
Also I will take this case to the consumer court, without doubt. You
people deserve it.
Waiting for a +ve response.

Ravi Kumar


This are all the other mails I had sent you earlier.
Fifth Mail
[protected]

Request you to give back my amount of Rs.480 which was in my prepaid account, only then I make this payment.
Mails already sent to customer care, Al=ppelate, Nodal Officer.Please follow up on my payment which nobody bothers to reply about since MARCH 23rd 2011. I am not waiting for the agency to pay my amount back, I am reliance customer & I want my amount back from you, you do whatever with your agency.

I am opting out of your network by next month 7th and also putting a consumer court case for not giving information & service.
Lets see if you solve this case before then.

Ravi kumar
Their reply
Date: Thu, 05 May 2011 10:41:38 IST

Dear Customer,

Thank you for contacting Reliance Customer Care.

We regret the inconvenience caused.

This is with reference to your e-mail and subsequent telephonic conversation had with you on [protected] regarding service issue. We understand that your issue has been addressed.

Further if you have any issue, please write us back.

Regards,

Haresh Parmar
Customer Care
Reliance Communications