[Resolved]  Reliance Communications — netconnect broadband+

Address:

Bangalore, Karnataka

This is Kuviarasu. My data card number is: [protected]


I am writing this email as I am so much frustrated with the outstanding service provided by Reliance Customer care and Reliance Web world outlets in Bangalore (especially Marathahalli and Indra Nagar offices).



This complaint is regarding my Reliance broadband connection. On 28th December, 2011, I placed a request for migrating from Post paid broadband plan to Pre paid broadband plan. I submitted all the required documents including my address proof in Reliance Web world office located in Coimbatore R.S Puram. The SPOC in that office told me that migration will happen in 5 days duration. Also I paid Rs.1946 as the bill amount till Jan 5th, 2012. However, the saddest part started on 30th December, 2011 night, my broadband got disconnected.


Meanwhile, I moved to Bangalore . Now I am not able to use my data card from past 6 days. I contacted Marathahalli and Indra Nagar (Bangalore) Reliance web world offices to get this fixed. They asked me to contact Reliance Customer care. When I spoke with Customer Care executive they are redirecting me back to Reliance Outlets. Nobody is responding properly for my queries and they are not ready to take the ownership of the issue. Every single person is trying to escape from the problem and they don’t have the intention to fix the customer problem. I am bounced like a football between Reliance Web world office and Customer Care but ultimately my issue is not yet fixed.

Could someone take the ownership and help me in getting back my net connection.


I am not able to refrain myself from saying this that BSNL customer service is much better than Reliance Customer service...

Copy to: [protected]@relianceada.com, netconnect.[protected]@relianceada.com

Regards
Kuvi Arasu
[protected]