Reliance Communications — Benefit not given

Address:

Delhi

Dear sir ,

my mobile no is [protected] its relience cdma delhi circle no.. On 04.7.12 evening i have receive msg about unlimited local + STD R-R call in 401 rs
when i recharged it on 25.7.12 morning . i recive recharge successful msg .

but i m not getting benefit when i registered complain on 198 first time they said wait for 3 to 4 hours, second time they said to wait for 24 hours. Next day they registerd my complaint no.[protected]. on 10.07.12 i called again on 198 now they say I would not be given any plan of talk value & I am not eligible for this plan.

so why they send me offer msg and why they take recharge amount 401 successful.
However last two months i received same msg & benefit of plan accordingly.

I want my 401 rs back plan benefit or talk value of 401

thank you

Samiullah