[Resolved]  Reliance Communications — my internet connection is not installed , moreover they refunding my money.

Address:

Bhopal, Madhya Pradesh

sir/madam,
mera naam piyush hai. maine iit jee ke liye ek online coaching join kari hai jisme mujhe doubts poochne ke liye hi speed internet ki zarurat hai.
isiliye maine 5 august ko reliance main connection ke liye email ke through register karwaya tha. normally seels person ko mujhe 7 din baad contact karna tha lekin usne mujhe 9 din baad contact kiya. mujhe sirf internet connection chahiye tha telephone nahi. lekin usne mujhe standalone dene ke liye 6 mahine ka advance maanga isilye maine combo pack ke liye register karwa diya aur use intallation charge pay kar diya.
usne mujhse kaha ki mera internet 17 ya 18 august lag jaega lekin nahi laga. jab maine phone karke poocha toh kehne laga ki apka area main port khali he ya nahi yeh pata karna hoga iske baad hi aapka internet lag sakta hai.

phir usne mujhe 19 august ko inform kiya ki mere area ke dsl main port khali he aur mera internet lag sakta hai . usi din woh mere yaha telephone rakh gaye par modem rakhkar nahi gaye.

ab main unhe phone karta hoon toh woh keh rahe hai ki mere area port khali nahi hai isiliye mera internet nahi lag sakta , mujhe jab tak intezaar karna hoga jab tak port kahali nahi hoti.

jab maine apne paise wapas maange toh woh kehne lage ki intallation charge non- refundable hai .

please help kijiye !!!!!!!!!!!!!