Reliance Communications — Billing error

Address:

Bangalore, Karnataka

Dear Sir/Madam

I have been using Reliance Broadband for more a year, in this period I have never delayed a payment. However, In January this year, I was travelling and was out of station for 3 months. I called up the customer care before I left who told me that I could keep my phone in safe custody for the duration I was travelling. I did apply for safe custody, however, the first month I got a bill which was more than my normal bill, since I was out of country, I couldn’t call, instead I wrote a mail asking for clarification. I got replies about Rs. 28 waiver which I didn’t follow. I asked at least 5 times and each time I got a random sounding reply. The next month, my connection was re-activated and when I asked for clarifications, I got random replies again and finally I asked for a cancellation.

When I was back, I called the customer care who informed me that the first bill was actually the safe custody charge for 3 months which made total sense. She added that I had requested for a re-activation due to which it was re-activated. She claimed it was a mail communication. Finally, she said I had requested for a disconnection which was what was done. When I told her that I hadn’t requested for re-activation and that I had all the mails, she asked me to register a complain. Till now I haven’t got a satisfactory answer to my queries. Please note that I have all the mail communications and in none of them is there any word about re-activation.

I tried sending a mail to the reliance nodal officer @ RCOMNodalOfficer.[protected]@relianceada.com and this is what I got:

Message could not be delivered to the following recipient: RCOMNodalOfficer.[protected]@relianceada.com because: The message could not be delivered to the recipient as the service level for the user’s mailbox doesn’t allow that operation Supplementary Information: The message could not be delivered to the recipient as the service level for the user’s mailbox doesn’t allow that operation

Final-Recipient: rfc822;RCOMNodalOfficer.[protected]@relianceada.com
Action: failed
Status: 4.2.1
x-scalix-Reason-Code: 144

Looking forward to resolving this issue.

The series of service IDs relating to this are:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]