[Resolved]  Reliance Communications — Reliance Wimax disconnection

Hello,
I was using a Reliance Wimax connection while I was in Bangalore working for The New Indian Express as a Sub Editor/ Reporter. I bought a Reliance Wimax connection sometime around January 2008 and the connection worked perfectly fine. Around October I had to move to CG for my marriage and so I had to get the connection taken out. So towards October end, I spoke to my dealer, not knowing how to get it disconnected, and she said it can be taken care of and gave me a number to call on. I called that Bangalore customer care number and registered a complaint. I moved to CG during first week of November. Got a call from Bangalore office verifying information and I was told that I would get a call back from concerned department. That didn't happen. Later, I got in touch with the Customer Care Bangalore again and I was asked to speak to their manager, Suresh. I spoke to him, dropped him a message to remind but nothing happened.
I again called my Bangalore dealer and she gave me a Mumbai Customer Care number. I called on that number and I was told that there is an outstanding amount and unless I clear that they can't process my request. I cleared the amount and was told that the server was slow and could not take my request for termination. In the long conversation, the customer care person agreed that I wasn't using my services since November and once I clear dues, I will be able to withdraw connection.
I again got a bill dater Nov to Jan. The customer care Mumbai tells me that they have no request and only a note saying "Interested in service withdrawal". And was also told that no customer care in Bangalore existed.
Am asked to pay till January. Please help!
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Reliance Communications
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    22891
    Pending
    370
    Resolved
    12596
    Reliance Communications Phone
    +91 22 3037 3333
    +91 22 3038 3333
    +91 22 3033 3333
    Reliance Communications Address
    A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
    View all Reliance Communications contact information