Reliance Communications — NON CREDIT OF TALK TIME

Non-Credit of Top up TALK TIME inspite of repeated requests.

Service Request ID[protected]

Hi,

On 18th August '09 at around 12:00 noon I had approached your franchisee 'Jay Ambe Communication', New C.G. Road, Ahmedabad - 382424. Phone no.[protected]. I was shown a chart to select the TALK TIME amount, I selected 111.00 x 4. The same evening when i checked the balance was not credited to my account, at the same moment this matter was taken up with your franchisee and your customer care department followed by several phone calls and personal visit to your franchisee and speaking to your customer care department including supervisor. Now i am told that the amount has been credited to your account under which you are able to use data connection. I have repeatedly informed that I do not need a data connection credit since I do not use the internet. I was assured by your customer care department that within 48 hrs the TALK TIME amount will be credited to your account but so far it has not been done. Your franchisee owner Mr. Nitin ta blindly says this is not possible and it is not our fault. I fail to understand when I have paid for TALK TIME, why are they compelling me to use internet. I therefore request you to do the needful in the matter at earliest possible.

Regards,
Devji Shamji