Reliance Communications — Poor Service by Reliance Communications

I have been facing network issues in Dombivli for the last 3 days. I have been visiting Swastik Telecom a franchisee of Reliance Communications for the last 3 days for resolution. I was told that because of Reliance's GSM launcg at Ulhas Nagar there is network issues for the last 5 days and there are many customers who have reported this problem to them.


Today i visit them for a resolution/update, this is what I heard from them...


If you wish to cancel, here is the form, fill it up, we will disconnect your line. I have been a subscriber of Relaicne without any default for the last 15 months. This is a crazy response that I could ever receive as a customer of a service provider whose market is highly competitive.


I would want immediate resolution and a wave of monthly rental for this month and the next six months. The two of them I was involved in conversations were,


Rakesh J. Khandelwal


and


Asha K. Shelke
Store Manager
[protected]


This is how I as a customer of Reliance can be addressed who has been without any defaults. FYI from the same Dombivli Swastik Telecom, I receive calls for payment reminders from them well before I have to make payments because I have made payments there and they have my profile. They juz need money and does not want to support a customer. Just bluntly ask them to cancel, as they cannot provide service.


As a service gesture, I want my rental waived off for the next 6 months.


What more, as a service provider you are giving me a service of 50p for local and 1 Rs for STD, for that i have to pay Rs. 49/- every month. AND for the same, a prepaid subscriber has to pay Rs. 540/- life long. I have paid Rs. 49/- at least for the last 6 months. Where am I, AT SOUP?


For all this inconvenience I need a immediate action against the people at your franchisee and action against them. I need a written copy of the ACTION against them. Also, I need a compensation for whatever inconvenience caused.


Thanks. BUT NEVER to RELIANCE