[Resolved]  Reliance Communications — SERVER DOWN ONLY WHEN YOU MAKE FREE R2R CALLS

Sir/Madam

I have been using Reliance mobile since it was launched in India and use a postpaid plan in which I can make free calls to any Reliance number in India. My reliance number is [protected]. The issue is that nowadays Reliance has found a new way to cut their costs.

You would be surprised to know that most of the time when you make free R2R calls, their server is busy and there is a reply "All routes are busy please try later". Moreover, this lasts not for sometime but for hours(i faced this problem for 8 hours) and that too after every one or two days. Their customer care also responds similar to their IVR that they cannot do anything and have forwarded the complaint to the concerned department.

I would urge people to stop purchasing Reliance connections even if they offer you free calls to Reliance numbers as they are of no use anyway.

Pity on a company like reliance that they have to use such tactics and harass their long trusted customers.