[Resolved] Reliance Communications — Postpaid to Prepaid migration (Data Card) | |
Hi, My Data Card Number is [protected] I have been facing acute issues with Reliance Data Card. For past 1 month I had given a request of transferring the PostPaid connection to Prepaid. But all my requests has been wrongly closed. The description of the issue is as follows: On 27th April, 2009 I had given a request for converting my postpaid connection to prepaid because of the limited usage. The WebWorld CSR launched the request on 29th April... Down the line my request was wrongly closed stating that the retention guy had given me a call and I have agreed to retain the Postpaid services. But I did not have any such talks with any of the Reliance people. During the time of request web world people told me that I dont have to use Data Card till 1st May and after that I could recharge my account. I complied to the same. On 4th/5th I called up CSR to enquire about my prepaid status and they told me I had agreed to retain Postpaid. They told me this could be sorted out in Web World. I immediately rushed to Web World where I had launched a request (Vashi, Navi Mumbai) and they told me that I have to raise a fresh request. Again after some days when I enquired about it they told me I got some bill due on my end. But this was all due to fault of Reliance Backend people for false entry. I visited web wrold again and this time the employees were very rude stating that I had to pay the bill in spite of the request and they were not ready to admit the fault. On 18th May I visited Powai, Mumbai web world and there the associates were very helpful. They looked minutely in the details and they told me that when the first case was wrongly closed the Vashi web world people ha to raise an issue against it but they did not do the same.. Instead they raised a new case and they could not help with it now. The only option they gave me was to pay the bill and launch a fresh request. I paid the bill till 22nd May of Rs 672 and they raised the request for Post paid to prepaid conversion.. They asked me to enquire the status after 3 days... On 22nd May they told me again the case was wrongly closed stating that I have agreed to retain the postpaid connection. But I never got a calla bout the same and this time again the case was wrongly closed. The web world people asked me to stop using the data card and they mailed some Relinace executive about the wrong closure of the mail. They got a reply stating that they are facing some issues with Post to Pre migration with Data Card and it may take a lot of time... I enquired about this in DAKC, Navi Mumbai web world and they told me that they haven't faced any such issues on migration with Data Card. I have no clue how to proceed when the company people themselves are giving false assurance. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
Reliance Communication — cheated me on transferring the connection from prepaid to postpaid
dear sir,on 30th july i have recieved a call from the company to convert the present prepaid connection to a postpaid one as they have offered me a good scheme and i agreed to and they asked me for a sum of 600 towards security and connection charges which i paid and have reciept of it but till date the connection havent changed though i have replied them three mails but hasent got any information fromn the company side also visited there retail outlet which assured me on changing the connection within two days but till date my connection remains the same and have been mentally and physically pressurised and also suffered losses due to non activation of my phone.
Services request no is[protected]
I have contacted n number of associates of yours and also personally went to Naurangpura main office of Reliance at Premchand House, here I met Mr. Balaji whose mobile number is-[protected].He suggested me to go to Rutu Communication at Shahpur to make the request for change of connection from Postpaid to Prepaid which i did and Service number mentioned here is of the same request.But the problem has not been solved yet.
This is not the first service number i have been given.These kind of service numbers have been given many a times but nothing has happened.
Also I asked Balaji that give me Localpack 49 so that i may continue as Postpaid customer only, but Balaji straight away told me that this Plan no longer available, whereas today when i visited Reliance site it shows this Plan on this site.
I have contacted n number of associates of yours and also personally went to Naurangpura main office of Reliance at Premchand House, here I met Mr. Balaji whose mobile number is-[protected].He suggested me to go to Rutu Communication at Shahpur to make the request for change of connection from Postpaid to Prepaid which i did and Service number mentioned here is of the same request.But the problem has not been solved yet.
This is not the first service number i have been given.These kind of service numbers have been given many a times but nothing has happened.
Also I asked Balaji that give me Localpack 49 so that i may continue as Postpaid customer only, but Balaji straight away told me that this Plan no longer available, whereas today when i visited Reliance site it shows this Plan on this site.
KUMAR NITIN SINGH,
S/O KUMAR BHARTENDU SINGH,
AT/PO-SABHA SASAULA KALA,
DISRICT-SITAMARHI, BIHAR
PINCODE-843315
[protected]
[protected]
[protected]
S/O KUMAR BHARTENDU SINGH,
AT/PO-SABHA SASAULA KALA,
DISRICT-SITAMARHI, BIHAR
PINCODE-843315
[protected]
[protected]
[protected]
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Reliance Communications — Postpaid to Prepaid migration issues
Hi,I have been facing acute issues with Reliance Data Card. For past 1 month I had given a request of transferring the PostPaid connection to Prepaid. But all my requests has been wrongly closed.
The description of the issue is as follows:
On 27th April, 2009 I had given a request for converting my postpaid connection to prepaid because of the limited usage. The WebWorld CSR launched the request on 29th April... Down the line my request was wrongly closed stating that the retention guy had given me a call and I have agreed to retain the Postpaid services. But I did not have any such talks with any of the Reliance people. During the time of request web world people told me that I dont have to use Data Card till 1st May and after that I could recharge my account. I complied to the same.
On 4th/5th I called up CSR to enquire about my prepaid status and they told me I had agreed to retain Postpaid. They told me this could be sorted out in Web World. I immediately rushed to Web World where I had launched a request (Vashi, Navi Mumbai) and they told me that I have to raise a fresh request. Again after some days when I enquired about it they told me I got some bill due on my end. But this was all due to fault of Reliance Backend people for false entry.
I visited web wrold again and this time the employees were very rude stating that I had to pay the bill in spite of the request and they were not ready to admit the fault. On 18th May I visited Powai, Mumbai web world and there the associates were very helpful. They looked minutely in the details and they told me that when the first case was wrongly closed the Vashi web world people ha to raise an issue against it but they did not do the same.. Instead they raised a new case and they could not help with it now. The only option they gave me was to pay the bill and launch a fresh request. I paid the bill till 22nd May of Rs 672 and they raised the request for Post paid to prepaid conversion.. They asked me to enquire the status after 3 days... On 22nd May they told me again the case was wrongly closed stating that I have agreed to retain the postpaid connection. But I never got a calla bout the same and this time again the case was wrongly closed.
The web world people asked me to stop using the data card and they mailed some Relinace executive about the wrong closure of the mail. They got a reply stating that they are facing some issues with Post to Pre migration with Data Card and it may take a lot of time... I enquired about this in DAKC, Navi Mumbai web world and they told me that they haven't faced any such issues on migration with Data Card.