[Resolved]  Reliance Communications — COMPLAINT AGAINST UNAUTHORISED DEDUCTION

PL FIND BELOW COMPLAINT AGAINST RELIANCE MOBILE WHICH IS STILL PENDING AND NO REVERT FROM THEM YET :

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________________________________________
From: Sumit Turakhia
Sent: Wednesday, July 08, 2009 7:38 PM
To: [protected]@relianceada.com; [protected]@relianceada.com
Subject: RE: CASE ID[protected] COMPLAINT AGAINST UNAUTHORISED DEDUCTION

Dear All,

We are still awaiting for your revert. Hope the same will be replied before taking further step.

Thanks and Regards,
Sumit Turakhia

-----Original Message-----
From: Sumit Turakhia
Sent: Thursday, July 02, 2009 11:58 PM
To: [protected]@relianceada.com; [protected]@relianceada.com
Subject: CASE ID[protected] COMPLAINT AGAINST UNAUTHORISED DEDUCTION

Dear Sir / Madam,

Prepaid mobile no : +9193230XXXXX
Location : Mumbai

This is with ref to unauthorised deduction of Rs.40 from my prepaid account.

I hv recvd first sms at 1957 hrs of 2nd july 2009 tht for subcription of good night pack is renewed and thus rs.10 is been deducted. Then i called up customer care at *333 to check wht is thhis for since i hv not done any subriction like this and have asked to unsubrise the same. I hv recvd reply as to this will be done in 42 hours. I hv asked why its been deducted, i was been told tht i have subsribe tht. I accepted since i dont hv willingness to fight for 10 rs and waste my time and money.

However, this got extended whn i recvd another sms at 2145 hrs of 2nd july 2009 stating health pack is activated and thus rs.30 is deducted. This time i got furious and decided whtever will happen i will get this money back. I, now, cant stand for any unethical deductions like this. Rs.40 is still nominal for me but i will definetely cant accept it now.

I called up *333 to chk and asking fr reversal of this amount. I am been told by your staff Mr. Ayub Ali that this reversal cant be done. Later whn i got somewhat angry, he transferred his line to Mr.Arjun Kimbari ( my spelling might be wrng) who is your Sr Supervisor. Arjun said that the systems are down and thus asked me to call after 45 min. I asked him to get his direct no or cell no or anyother way to connect him directly, he denied stating i hv to call *333 and thy will transfer the line to him.

After 45 min or so, whn i called back again I spoke to Jitendra V ( who refused to gv me his full name) and he clearly stated tht systems are down still, asked me to call after 30 min and denied gvng call to his superiors. However whn again got angry, he transferred to another guy ( i forgot his name ) who inturn gave me these email ids.

Now, i m not going to call up *333 as its useless to speak to them. No one was able to solve my problems.

Thus i request you to pl look into this matter and credit Rs.40 in my account at the earliest. Let me know if you want any more clarifications on any of the matter.

Hope to get this resolved asap...

Thanks
Sumit Turakhia