Reliance Communications — mobile activation

To start with, you are not the no. 1 mobile service in India and stop claiming to be so. By some obscure measure, if you are the no.1 provider, it reflects the sad state of India. You guys have automated systems to take customers money but can't do when a customer calls to rectify a problem.

I paid my entire activation fee for a new GSM prepaid connection, and also recharged it furher by Rs. 200. Three days later, my phone was suspended saying that I don't have sufficient funds, while also telling me that my account balance is about Rs. 199. When I called customer "dont" care they said it was because some lifetime incoming amount has not been credited to my account. This is after the fact that I have already received a SMS from Reliance saying that they got the activation money.

The worst part about this whole thing is that the customer "no" service people say it will take 3 days to recitify the problem. 3 DAYS! Why the [censored] do you need that much time? And those a-holes say 3 days as though it is a great thing that they are able to do. Shame on you - you bunch of incompetent nincompoops. These useless customer "to hell with" care people can't even tell me exactly where the problem lies - nor can they connect me with someoone who might know. Their [censored]ing parrot statement is "We have taken the complaint and sent it to the appropriate department". What a load of ! Is that what customer service means - the fact that you can take a complaint merely proves that you are smarter than a monkey. I am more interested in a [censored]ing solution. 3 days to solve a problem, what a pathetic excuse for a company. Don't [censored]ing give a crap about their customers - once they have your money they treat you like the plague (no offense to the plague - atleast it does what it is supposed to do).

On a related matter - change your costumer service phone menu. I have to sit through and listen to your self-grandising crap and a bunch of worthless offers before I even get a chance to listen to the menu options. And then I have to go through a maze of menu and sub-menu options designed to make me give up. Here is a suggestion for menu options:
Press 1 to talk to a customer service representative, who will tell you to go [censored] yourself.
Press 2 to hear a pre-recorded message telling you to go [censored] yourself.
And Oh, by the way, if you haven't heard it yet - GO [censored] YOURSELF!".
The least you can do is get to the point sooner and save me some time.

I am not even going to give my number here as I know it will do nothing. Even if Dirubhai Ambani reads this post, this company will not change. This post is partly a way for me vent, and it might just steer the next shmuck from taking a connection with worthless piece of a mobile service.

P.S. I think celebs like Hrithick Roshan should not be brand ambassadors for shoddy companies like these. Have some self respect and use your celebrity wisely instead of being essentially a prostitute (again - no offense to prostitutes who do what they do just to survive).

on dated 8th Jan, 2011 i purchased a new GSM reliance connection no. [protected] from Mr. Vinit (Phagwara road, Hoshairpur, punjab). But till now he is not going to activate the sim (not submitting my proofs to Reliance). When i make call to him (His no. [protected]) he disconnects my phone or put my phone on hold. Now a days i am out of punjab so i am unable to make visit to him, he knows that, that's why he is doing so. I am feeling very disappointed with providing licience to such type of dealers by reliance. Please make action against him and provide me feedback at +[protected]

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