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on dated 8th Jan, 2011 i purchased a new GSM reliance connection no. [protected] from Mr. Vinit (Phagwara road, Hoshairpur, punjab). But till now he is not going to activate the sim (not submitting my proofs to Reliance). When i make call to him (His no. [protected]) he disconnects my phone or put my phone on hold. Now a days i am out of punjab so i am unable to make visit to him, he knows that, that's why he is doing so. I am feeling very disappointed with providing licience to such type of dealers by reliance. Please make action against him and provide me feedback at +[protected]
[protected]
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+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
I paid my entire activation fee for a new GSM prepaid connection, and also recharged it furher by Rs. 200. Three days later, my phone was suspended saying that I don't have sufficient funds, while also telling me that my account balance is about Rs. 199. When I called customer "dont" care they said it was because some lifetime incoming amount has not been credited to my account. This is after the fact that I have already received a SMS from Reliance saying that they got the activation money.
The worst part about this whole thing is that the customer "no" service people say it will take 3 days to recitify the problem. 3 DAYS! Why the [censored] do you need that much time? And those a-holes say 3 days as though it is a great thing that they are able to do. Shame on you - you bunch of incompetent nincompoops. These useless customer "to hell with" care people can't even tell me exactly where the problem lies - nor can they connect me with someoone who might know. Their [censored]ing parrot statement is "We have taken the complaint and sent it to the appropriate department". What a load of ! Is that what customer service means - the fact that you can take a complaint merely proves that you are smarter than a monkey. I am more interested in a [censored]ing solution. 3 days to solve a problem, what a pathetic excuse for a company. Don't [censored]ing give a crap about their customers - once they have your money they treat you like the plague (no offense to the plague - atleast it does what it is supposed to do).
On a related matter - change your costumer service phone menu. I have to sit through and listen to your self-grandising crap and a bunch of worthless offers before I even get a chance to listen to the menu options. And then I have to go through a maze of menu and sub-menu options designed to make me give up. Here is a suggestion for menu options:
Press 1 to talk to a customer service representative, who will tell you to go [censored] yourself.
Press 2 to hear a pre-recorded message telling you to go [censored] yourself.
And Oh, by the way, if you haven't heard it yet - GO [censored] YOURSELF!".
The least you can do is get to the point sooner and save me some time.
I am not even going to give my number here as I know it will do nothing. Even if Dirubhai Ambani reads this post, this company will not change. This post is partly a way for me vent, and it might just steer the next shmuck from taking a connection with worthless piece of a mobile service.
P.S. I think celebs like Hrithick Roshan should not be brand ambassadors for shoddy companies like these. Have some self respect and use your celebrity wisely instead of being essentially a prostitute (again - no offense to prostitutes who do what they do just to survive).