Reliance Communications — not get net setting on mb.

hello,
i my self anjali.i purchase lg kp199 mobile.nd i want the net connetion on my mobile but when i call reliance custmore care they dont give any response give different statemem.like we dont have committment with lg mobile ndour server are fail etc. nd last 15 days i m facing this type problem.afyer that i m using nokia6600 even i did not get settin.so i request u plz solve my problem take some stric action.because ur customer care service is very rough.nd my all balance also going to laps.plz do somthing.

thanks.