[Resolved]  Reliance Communications — Recharge of STV Rs.249 on top of STV Rs.999

I've recharged my no.([protected]) with STV of Rs.999 on 03 Aug '09 at 09:21pm. By which I'm entitled to call any reliance mobile(CDMA) anywhere in India at no cost for 30 days. But on 04 Aug '09 at 11:58 pm my no.([protected]) was recharged with STV of Rs.249 without my knowledge. After that STD call to reliance mobile(CDMA) was charged Rs.1.5/min. When I contacted customer care they didn't entertain my complaint and denied to lodge a complaint against this incident. Later I learned that the STV of Rs.249 was to be recharged on some Deepa Vaswani's no.([protected]), but there was a mistake on the part of her retailer and it was recharged on my no.([protected]). A top-up of Rs.50 was also made on my mobile by mistake from the same retailer on the same day.Deepa Vaswani(Mobile no. - [protected]) admitted that it was a mistake on the part of her retailer and not of mine.I'm well aware of the fact that If I recharge two STVs the last STV recharge sits on top of the previous STV recharge. And now I'm suffering due to no mistake of mine.
I mailed Nodal Officer and Appellateauthority more than once, but nothing has happened.