Reliance Communications — Easy Recharge - Amount Loss

Dear Sir/Madam,

I was done a easy recharege Rs.51/- for 400 SMS Pack on dated[protected], but I can't get any sms balance. The same day I call customer care
and they told me "it will effect within 24 hrs.". But still to next Day it was not update. I again call to castomer care on[protected], but now they told that
no sms pack avalable in Rs.51. it was change to Rs.49.

So, my complain is how i know it chage to Rs.49 may be the agent or customer care guide me because i am use Rs.51/- sms pack in every month. and if the value change the how it was take for easy recharge or how i get confirmation msg. Where my Rs.51/- gone ?

I called several time to customer care but they denie to take my complain.

Please give me some solution for that.

Debajit Basu
[protected]