[Resolved] Reliance Communications — inefficient staff & poor service | |
We have been using 19 reliance mobile connections in the name of our company for past six months.We had taken the connections on the assurance from the reliance outlet at Panchsheel Park-New Delhi thru Mr.Dheeraj that the service has been improved and there would not be any problem as we had been facing 2/3 year back. We have received the bill dated 20/09/2009 vide bill no.[protected] against our relationship no.[protected] for Rs.1754(for 13 corporate connections) on 23/09/2009.We have deposited the cheque for the said amount vide cheque no.349294 dated 24/09/2009 on this date at their outlet at Adhchini,New Delhi.The cheque got cleared from our bank on 14/10/2009 But the reliance has barred their services on these connections for non-payment from 17/10/2009. We have been calling up to the reliance (from whon we took the connections) outlet at Panchsheel and also called up Mr.Piyush Sukla,the relationship Manager of Reliance But they are just proving hight of their inefficiency.Due to non-connectivity we are just sitting handicapped and loosing our valuable clients. Now,above responsible persons are avoiding our calls.In reliance there is no responsible person who can solve the problems.I think services of reliance is so poor,the billing system is worst and the responsible managers are just useless and irresponsible just putting a black spot in the name of reputed reliance group. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Reliance Communication — Inefficient response
Sir,Reference to
1) Customer Account Number (CAN).[protected] •
2) Billing Account Number (BAN).-[protected]
We wish to place a complaint on the inefficent response received from Reliance support staff.
a) We were customer of Reliance Broadband Connection (Unlimited ) from year 2009, with half yearly payment option.
b) Due to less internet usage, we wished to switch to lower slab in December 2010.
c) Even though there was difficulty on making monthly payments visiting counters, we agreed to go ahead with RCOM on assurance from Cochin office Mr. Gitin, that monthly payments would be collected by RCOM field staff.
d) Not getting any response on the payment collection which was overdue , we contacted [protected]@relianceada.com, for follow up vide Letter dated February 28, 2011
e) We were then informed that payment collection would not be done. Vide Subject: RE:'ADAG=[protected]'Reference to your e-mail. We mentioned that Cochin office staff Mr. Gitin, assurance that monthly payments would be collected by RCOM field staff. This was informed to [protected]@relianceada.com, vide letter dated March 01, 2011
f) Even then, our request was refused by [protected]@relianceada.com
g) Hence we requested [protected]@relianceada.com, to disconnect the connection vide Letter dated March 01, 2011 .
h) Later, Mr. Gitin interfered dated 1st week of March, on telephone conference with Bombay office and confirmed that payments would be collected by RCOM field staff.
i) The issue was settled with this discussion. We received the Half yearly bill amount Re.633.35 dated 11th March, to be paid prior to 1st April 2011. This for the usage from 15th Feb 2011 till 6th Aug 2011(Bill Attached).
j) When we were about to make payment, the internet connection disconnected dated 18th March 2011, without our instruction nor any intimation. We were informed that this was on account on the termination request dated 01 March, 2011. We beleive that this against the norms of RCOM.
k) We requested that since the connection is disconnected, please to collect the instrument & settle the dues before 25th March 2011, as we are travelling from Cochin and be back only on June 2011.
l) In reply, we are told to post pond our Travel, as collection of equipment will take 15 days and then collection of dues a week after.
m) We are surprised to see, how the Reliance staff got that much power to interfere in our personnel life. All the above delay is due to the inefficient coordination of the staff.
This is submitted for your kind advice / Opinion.
Thanks & Regards
Biji Cherian