Reliance Communications — activiated scheme on mobile without permision

Dear sir,
Reliance communication had activieted caller tune scheme on my mobile and dedcted balance from my cell phone and whenever i campliant to customer care so customer care executive says m'am u have activieted this caller tune and its showing the information at here when i argue with them so replied that ok we not down your complaint and in 24 hours your balance will refunded but thats good they are refunding my after 2 or 3 days.....but this is a wrong how they r activat schemes without permision.... and two days befor they are activat some onther scheme and they sened me a subscription conformation message... and aftre that when i given a call so many time customer care executive told mam you have subscribe this scheme....and he argued on this,....
its a requset pleeeezzzz do something and sugest something to me....